Career Counseling, Case Management, College Level Faculty, Communication Skills, Customer Support/Service, Disability Accommodations, Financial Aid, Higher Education, Interpersonal Skills, Mentoring, Newsletter, Organizational Skills, People Management, Reporting Skills, Retention Programs, Strategic Planning, Student Services
The Student Support Coordinator plays a pivotal role in fostering academic success, personal development, and overall well-being for students within the College of Education. This position serves as a key point of contact for undergraduate and graduate students, providing guidance, support services, and coordination of resources to ensure a positive and successful academic experience.
Key Responsibilities
- Provide one-on-one support and case management for students experiencing academic, personal, or financial challenges.
- Serve as a referral liaison to campus resources including counseling, disability services, financial aid, and career services.
- Support students in navigating academic policies, procedures, and appeals (e.g., withdrawal, leave of absence, grievance processes).
- Participate in student success initiatives, including orientation programs, peer mentoring, academic support workshops and curriculum lab office hours.
- Coordinate retention efforts and monitor student progress in collaboration with faculty and academic advisors.
- Maintain and manage communication with students through newsletters, targeted outreach, and event promotion.
- Track student engagement and retention data; prepare reports to inform decision-making.
- Serve on college- and university-level committees related to student support, wellness, and success.
- Collaborate with faculty, staff, and administration to develop proactive strategies for student retention and achievement.
Qualifications
- Bachelors degree in education, student affairs, counseling, or a related field.
- Minimum of 2-3 years of experience in student services, advising, or higher education support roles.
- Strong interpersonal and communication skills.
- Demonstrated ability to work with diverse populations.