C\Users \TarrenH \Downloads \0060.AS Student Success Coach Sr PosDes 03.27.26 2.docx POSITION DESCRIPTION Position Title Student Success Coach Sr. Number 0060 .AS FTE 1.00 Classification Classified Non-Exempt Report To Director of Student Success Center Date 0124 General Description and Purpose Reporting to the Director of Student Success Center the Student Success Coach S r. is responsible for work with new and returning students to ensure a successful transition to college educating them about college-wide expectations and resources and guiding them through developing individualized plans for success. Primary responsibilities include providing comprehensive frequent and proactive academic and transitional support through developmentally appropriate advising that holistically supports studen ts in all aspects of their lives-academic financial andor personal challenges make referrals as appropriate and engage in ongoing contact with faculty and staff as needed. The coach also assists with creating and launching programming for existing students that promote a sense of belonging and connection to their peers Pratt Community College and the community writ large. Primary FunctionsResponsibilities 1. Provide holistic comprehensive proactive academic and transitional advising support to students . 2. Motivate students to take ownership of their own academic success and help them identify and overcome obstacles that may impede academic success. Co -create a holistic academic success plan with students. 3. Develop coordinate and collaborate on various academic and student success topics including time management organization reading note -taking and study strategies and other academic processes and policies. 4. Connect students to campus resources such as College Health tutoring Library Registrars Office Financial Aid Business Office Residence Life or other services and liaise with all relevant internal and external resources. 5. Establish effective partnerships and collaborate with campus colleagues to support student success and retention initiatives. 6. Maintain confidential records collect data and prepare reports related to the functions of advising planning evaluation and assessment as directed. 7. Monitor and maintain contact with assigned students about their academic progress attendance and academic alerts. 8. Meet with students on financial aid probation for failing to make Satisfactory Academic Progress SAP and communicate with Financial Aid staff as appropriate. 9. Guide and respond to questions regarding transfer goals with existing students. 10. Interpretation of placement scores for enrollment purposes as well as auditing English Math and Science courses to ensure proper student enrollment according to pre -requisite requirements and policy. 11. Guide students through major and career counseling if needed. 12. Assist in providing academic accommodations to students with disabilities. 13. Maintain confidentiality of all student information according to FERPA requirements. 14. Assist with all enrollment preparations and activities. 15. Participate in required training. 16. Participate in campus committees and meetings as necessary. 17. Other duties as assigned by the Director of Student Success Center . Coordination and Accountability Tasks 1. Maintain regular contact with the Director of Student Success Center 2. Collaborate with other PCC staff and instructors C\Users \TarrenH \Downloads \0060.AS Student Success Coach Sr PosDes 03.27.26 2.docx Supervises the Following Staff None Required Knowledge Skills Abilities and other Characteristics 1. Required personal attributes include excellent interpersonal skills including the ability to coach guide problem -solve and find solutions with students that maximizes academic progress and facilitates the achievement of their academic career andor per sonal goals. 2. Ability to respond non-judgmentally to students in a manner which engages students in self -development. 3. Ability to relate to a diverse student population. 4. Must be reliable accountable flexible and empathetic. 5. Maintain a professional relationship with faculty and staff. 6. Have a high level of personal organization for tracking of students and to ensure timely completion of tasks. 7. Knowledge working in complex data management or student information systems. Experience 1. Experience working with students preferred. 2. Experience with standardized testing preferred. 3. Experience with Microsoft Office applications required . 4. Experience with academic advising and other student support services preferred. 5. Experience working with students with disabilities preferred. Education Bachelors degree plus three 3 years experience in a higher education academic advising or enrollment management department that provides student services such as advising guidance and academic support required or in an industry with similar experiences. Certifications andor Licensure Work ConditionsEnvironment Office Setting Other Acknowledgement of Receipt and Agreement By signing below I acknowledge that I have received and reviewed a copy of this position description. In addition I agree to strive to effectively perform and comply with the job duties and responsibilities outlined in this description. ____ _____ Employee Name Printed Date ____ Employee Signature