Student Services Specialist

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist. This position works within the Admissions and Records Department, and is responsible for planning, processing, and coordination of admissions and records functions.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

30% - Admissions Logistics and Compliance

• Assists with planning, coordination, processing, and implementation of student service functions such as admissions, registration, and graduation applications in compliance with institutional policies and applicable federal, state, and local regulations.
• Acts as an initial point of contact with students, providing accurate information related to enrollment, admissions requirements, tuition, and college processes.
• Supports specialized admissions populations with Admissions and Records processes, including college partners (i.e. business and high school) as well as international student admissions, ensuring proper documentation and compliance standards are met.
• Maintains and updates student records, ensuring accuracy, completeness, and alignment with institutional and regulatory requirements.
• Assists with enrollment verifications, transcript processing, and issuance of official student documentation.
• Provides guidance on policies, procedures, and program requirements, ensuring consistent application of rules and standards.
• Contributes to the implementation and continuous improvement of admissions-related policies and procedures.

30% - Operations, Data Integrity, and Quality Assurance

• Maintains, monitors, and updates student data systems and databases to ensure accuracy, integrity, and compliance with reporting standards.
• Tracks student progress and program participation to support data-informed decision-making and student success initiatives.
• Collects, compiles, and analyzes program data; prepares reports, dashboards, and documentation to support program assessment and accountability.
• Conducts data entry and verification activities related to transcripts, enrollment, retention tracking, student services, and admissions processing.
• Supports quality assurance processes by identifying discrepancies, resolving data issues, and ensuring alignment with institutional standards.
• Coordinates and maintains reporting systems for admissions, registration, and student services operations.
• Monitors program budgets and expenditures as assigned; assists with financial tracking and reporting.

30% - Frontline Services, Staff Coordination, and Technical Support

• Delivers frontline student services through in-person, phone, and electronic communication channels, ensuring high-quality customer service.
• Assesses student needs and refers complex cases to appropriate departments or specialists.
• Assists in planning and coordinating student programs, workshops, orientations, and special events, including graduation and commencement activities.
• Provides technical assistance related to registration systems, student portals, and program applications.
• Supports multi-line phone systems and front desk operations, ensuring efficient service delivery.
• Updates and maintains program websites and digital content to ensure accurate and accessible information.

10% - Administrative Support, Projects, and Other Duties

• Provides support to the Office of Admissions, Records, and Registration and other Student Affairs units as needed.
• Prepares correspondence, reports, presentations, and program materials to support departmental operations.
• Assists with coordination and support of special projects, including program development, outreach initiatives, and institutional events.
• Performs general office duties such as answering phones, filing, document preparation, and related administrative tasks.
• Assists with cross-functional projects that enhance service delivery and operational efficiency across student services areas.
• Performs other duties as assigned, commensurate to the grade level of the position.