Guided by GateWay's core values of Character, Care, Connection, Contribution, and Career, we are committed to fostering an environment where meaningful learning and student success thrive. This position provides leadership and supervision to full-time financial aid staff and oversees daily operational activities within the financial aid office. The Student Services Manager is responsible for managing complex financial aid functions, performing quality assurance, and overseeing federal, state, and institutional aid programs to ensure regulatory compliance. The role also collaborates with internal departments and external agencies that support financial aid operations and student services.
Essential Functions
30% - Provides specific federal, state, institutional and private financial aid program management (i.e. Pell, Direct Loan, Scholarship, LEAP, FWS, Private Loan) including maintaining regulatory timelines for review and return of funds, award accuracy, and ensure a compliant reconciliation schedule for the Federal Pell Grant, Direct Loan, and Federal Work Study programs; creates and maintains e-files and spreadsheets; researches and performs problem solving; requests and monitors reports.
25% - Supervises and provides work direction and guidance to assigned personnel; conducts evaluations of staff and assists in hiring, training, and professional development of staff and student staff.
20% - Manages the technical and professional operations of the colleges financial aid program; supervises the retention and maintenance of a variety of records, lists, and files related to financial aid processes, operations, and activities. Oversees SIS annual rollover process and testing to prepare for the awarding of the next academic year. Oversees testing of functions, patches, and adoption of new software releases (related to financial aid); verifies and validates set-up and testing associated with college financial aid parameters.
10% - Maintains a comprehensive working knowledge of all federal and state regulations that govern the programs administered by the Financial Aid Office; researches, analyzes/interprets regulations for financial aid and responds to inquiries requiring detailed knowledge of regulations and policies; compiles information and data to prepare various financial aid reports and fund applications for distribution to appropriate state and federal agencies; attends professional workshops and conferences. Communicates with other district departments and personnel, governmental agencies, financial institutions, and other colleges and universities concerning financial aid operations.
10% - Partners and collaborates with Marketing Team to create student facing communications, Maintain the GateWay Financial Aid website to include and maintain accurate and updated information, and provide information for the monthly Financial Aid Newsletter, Assist with the departments website content and with financial aid forms available for student download.
5% - Other duties as assigned by the Director of Financial Aid.