Analysis Skills, Best Practices, Career Counseling, Case Management, Customer Support/Service, Data Analysis, Emerging Technology, Employee Retention, File Maintenance, Industry Standards, Industry/Trade Analysis, Needs Assessment, Onboarding, Order Delivery, Procedural Programming Languages, Record Keeping, Safety/Work Safety, Set Goals, Student Services, Team Player, Training/Teaching
LOCATION
Phoenix, AZ
POSTED
6 days ago
The Student Services Analyst will be a champion for student career, professional development, and employment needs. This position will help plan, develop, and implement innovative and relevant career services as part of a Career Center team. This position will serve as a frontline contact for career advising to drive high-impact engagement and empower students to achieve their academic and career goals from an asset-based perspective. The Student Services Analyst will provide excellent customer service and interact with various members of the college community to foster collaborative and sustainable relationships. This position reports to the Director of Career Services and will provide career advising across a continuum of stages, including self-awareness, career exploration, goal setting, preparation, employment, and advanced education.
Essential Functions
50% - Career Advising & Caseload Management
Provides career guidance and assistance for students by developing appropriate individualized education solutions throughout the student's lifecycle to ensure that they are adequately prepared for their desired career goal.
Conducts interest, academic, and career assessments during the intake and onboarding process and assists students in developing career readiness plans.
Assesses student needs and provides holistic approaches to career advising, leveraging multiple support resources.
Maintains an active student case load and conducts outreach to potential and/or existing students.
Implements program outreach and/or recruitment and retention activities for students and referral mechanisms.
Develops, analyzes, coordinates, and implements program functions and activities.
30% - Programs & Services
Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.
Assists with developing and delivering training and professional development to the college community on topics related to student retention and career advising.
Researches program opportunities, industry standards, trends, best practices, and emerging technologies, and makes recommendations for implementation.
10% - Partnerships
Serves as a department liaison, providing program and procedural advisement and related information.
Creates and maintains files, records, and databases.
Collects, analyzes, and prepares data for reports to support evidence-based decision-making.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Provides quality customer service and support to all stakeholders.
10% Departmental Support
Supports departmental initiatives by performing assigned responsibilities that align with institutional priorities.