Student Records Assistant - Office of the University Registrar

Posting Details ================

Position Information --------------------

• Working Title: Student Records Assistant - Office of the University Registrar
• Department: Office of the University Registrar
• Type of Work: Study
• Institutional: Federal
• Building: Office Location AC - Kenneth R. Lucas Administrative Center

Work Schedule -------------

Office hours are Monday through Friday 8:15 a.m.-4:30 p.m. Students typically work 15-25 hours per week during Fall and Spring. Summer hours may be available up to 35 hours per week. Schedules are set at the start of each semester and adjusted around class schedules. Students are not scheduled outside posted office hours. Finals-week flexibility is provided.

Job Description ---------------

The Student Records Assistant supports the Office of the University Registrar by serving as a primary phone contact for the office. The main responsibility of this position is answering incoming phone calls, providing general information, and routing questions to appropriate staff or campus offices. This role also includes light student records processing and administrative support tasks. Training is provided. No prior experience with university systems or academic policy is required. This position is best suited for students who are comfortable with phone-based work and interested in gaining professional office experience in higher education.

Primary Responsibilities ----------------------

• Answering and routing multi-line phone calls
• Providing clear professional assistance to callers
• Sharing general information related to registration records and academic processes
• Routing complex or policy-specific questions to appropriate staff
• Performing basic data entry and student records processing tasks
• Electronic document review and organization
• Indexing and maintaining digital records according to office procedures
• Assisting with special projects as assigned

Call Volume and Work Environment --------------------------------

Call volume varies throughout the semester with predictable peak periods. Most of the work is performed in a shared office workspace. Duties may evolve over time based on office needs.

Training and Qualifications ---------------------------

• Students will receive training in FERPA and student privacy requirements
• Phone and customer service standards
• University systems and tools used by the office
• Common academic processes and terminology
• New student employees are paired with experienced staff or student workers during onboarding
• Advanced systems knowledge is developed over time and is not expected at hire

Preferred Qualifications ----------------------

• Clear verbal communication skills
• Comfort answering phone calls in a professional setting
• Basic computer skills including Microsoft Office
• Reliability and follow-through
• Good academic standing
• Willingness to learn and ask questions

Security Clearance -----------------

Due to access to protected student records, candidates selected for this position must complete a pre-employment criminal background check as required by state law.

Posting Detail Information -------------------------

• Requisition Number: 20251864
• Job Open Date: 02/01/2026
• Job Close Date:
• Quick Link: https://jobs.nku.edu/postings/14834

Supplemental Questions ----------------------

• Are you a current NKU student?
• Are you eligible for student employment at NKU?
• If you are eligible for employment at NKU, are you FWS or IWS?
• Do you have a 2.5 GPA or higher?

This role involves frequent phone work. Describe your comfort level answering calls in a professional office setting.

Applicant Documents -------------------

• Required documents: Resume
• Optional documents: Cover Letter, Letter of Application, References