Student Life Coordinator | Millsaps College
Job Summary
The Student Life Coordinator plays a central role in ensuring the smooth, efficient, and service-oriented functioning of the Office of Student Life. Reporting to the Assistant Dean of Students, this position provides high-level operational, administrative, and customer-service support to the office. The Coordinator serves as a primary point of contact for students and families and is responsible for managing critical data processes, coordinating divisional operations, and supporting the delivery of a positive and responsive student experience. This role requires high-quality, proactive, and student-centered customer service.
Job Duties
• Provide high-quality front-line service, including front desk scheduling, identifying solutions for reported issues, and ensuring prompt responses to phone calls and emails in shared email accounts. • Respond to student and family inquiries promptly by phone, email, and in person with a high level of professionalism, empathy, and accuracy. • Support ongoing family communication plan in collaboration with Student Life leadership. • Serve as the divisions main resource for operational workflows and data management. • Manage Student Life data, systems, documents, reports, and website content, including charges, holds, changes, and student organization memberships. • Oversee residence hall and fraternity house assignments in collaboration with the Assistant Director for Community Life. • Generate accurate occupancy, membership, grades, and informational reports. • Track policy changes throughout the year and publish annual updates to the Major Facts Student Handbook and other policies and procedures. • Support events management and space reservation processes for Student Life. • Coordinate divisional events, space reservations, operational calendars, and related project tasks. • Process maintenance work orders promptly. • Develop and maintain the annual Student Life operations and events calendars, and prepare agendas and materials for meetings. • Serve as the liaison to other internal teams and collaborate on cross-functional projects. • Assist with recruiting and processing of HR forms and information for personnel files. • Monitor and assist with Student Life budget tracking, account management, purchases, and p-card processing. • Maintain internal and external grievance files required for accreditation compliance. • Resolve concerns efficiently and follow through on student needs.
Qualifications
• Post-secondary degree or certification preferred, with at least two years of related administrative or operational experience. • Excellent verbal and written communication skills. • Strong customer service skills and professional phone etiquette. • Positive attitude and ability to contribute to a supportive, inclusive, and responsive office environment. • Ability to manage, organize, prioritize, and complete multiple tasks in a dynamic environment with frequent interruptions. • Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion. • Proficiency in Microsoft Office/Office.com (Outlook, Word, Excel, PowerPoint) and ability to master college systems such as Colleague/Datatel and Webi. • Strong attention to detail, accuracy, and follow-through. • Familiarity with business writing, data management, and basic mathematical principles.
Physical & Availability Requirements
• Prolonged periods sitting at a desk and working on a computer. • Manual dexterity needed for keyboarding and other repetitive tasks. • Must be able to lift and move up to 25 pounds without assistance.
Application Procedure
Interested candidates should email a copy of their resume and a letter of interest to [email protected]. No phone calls, please.
About Millsaps College
Millsaps College is a selective institution of higher education located on 100 beautiful acres in the heart of Jackson, the capital of Mississippi-a progressive southern metropolitan city of nearly half a million. Millsaps is dedicated to academic excellence, open inquiry and free expression, the exploration of faith to inform vocation, and the innovative shaping of the social, economic, and cultural progress of the region.
EEO Statement
Millsaps College values diversity within our students, faculty, and staff, and strives to recruit, develop, and retain the most talented people. Millsaps College does not discriminate in employment on the bases of race, color, creed, religion, sex, sexual orientation, transgender status, gender identity, age, national origin, disability, veteran status, or any other legally protected status in accordance with applicable federal, state, and/or local laws.
Additional Information
In compliance with the amendments to the federal Clery Act concerning annual security reports, all potential job applicants are free to view Millsaps College's annual Campus Crime Statistics here.
Millsaps College has consistently been ranked a "Best Buy" among national liberal arts colleges by U.S. News and World Report's America's Best Colleges and is cited as one of Loren Pope's 40 Colleges That Change Lives. It was the first institution in Mississippi with a Phi Beta Kappa chapter, and is the only institution in Mississippi ever to be listed in The Fiske Guide to Colleges.
Millsaps is a member of the ACS and NITLE, and has an AACSB-accredited business school. In accordance with Federal law, we are making available our Campus Security Report to all prospective employees. Millsaps is located in Jackson, the capital of the state. The Jackson area has a population of around 400,000 and offers low cost-of-living, excellent schools, pleasant climate, and many recreational opportunities.
For additional information about Millsaps College, please visit the links below:
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