Student Enrollment Coordinator

Position: Student Enrollment Coordinator

Reports to: Sales Manager, High School Study Abroad

Department: High School Study Abroad

Location: North Carolina/South Carolina/Tennessee/Kentucky; Remote

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!

• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad and TEFL Program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are:

The Student Enrollment Coordinator partners with students and families to explore and navigate high school study-abroad opportunities. From first inquiry through application, confirmation, and pre-departure, you'll provide guidance, encouragement, and clear information that helps families feel confident taking the next step.

This role blends relationship-building, advising, and enrollment support. You don't need a "hard sell" mindset - success comes from listening, educating, and helping students overcome barriers to participation. If you're motivated by access, global learning, and meaningful conversations, this role may be a great fit.

The Student Enrollment Coordinator supports applicants across the U.S. and works collaboratively with teammates to ensure timely outreach and a positive experience for every student, regardless of location or background.

What you'll do:

Student & Family Engagement

• Share the value and impact of study abroad with high school students and their families in a clear, encouraging, and culturally responsive way.
• Connect with students and guardians via phone, text, email, and virtual platforms to answer questions and support informed decision-making.
• Guide applicants through the application and scholarship process, helping families navigate financial, logistical, or informational barriers.

Enrollment & Customer Support

• Providing timely, respectful, and professional support from inquiry through confirmation and pre-departure.
• Review applications for eligibility and process acceptance.
• Support accurate financial records and follow up on payments in collaboration with internal teams.

Outreach & Collaboration

• Participate in a shared outreach model, adjusting focus based on application volume and team needs.
• Step in to support territories or teammates during peak periods, PTO, or vacancies to ensure continuity of service.
• Host virtual information sessions and webinars for students and families, including some evening sessions.
• Represent the organization at occasional in-person school events or recruitment activities.

Systems & Continuous Learning

• Use Salesforce (or similar CRM tools) to track applicant progress and maintain accurate records.
• Participate in ongoing training, coaching, and professional development opportunities.
• Support seasonal staff through monitoring, feedback, and shared learning.
• Assist with onboarding and training of new team members as needed.

Travel & Schedule Flexibility

• Participate in limited domestic or international travel to support recruitment, departures, or emergency needs (typically 1-2 weekends per year).
• Adapt to a flexible schedule that may include occasional evenings to meet families' availability.

What you'll bring:

The ideal candidate will possess:

We encourage candidates from a wide range of backgrounds and lived experiences to apply, even if you don't meet every qualification listed below.

• Bachelor's degree or equivalent professional experience.
• A minimum of 2 years of experience in customer service, sales, advising, education, or a related field.
• Experience working with high school students from a wide range of backgrounds is highly valued.

Skills & Strengths

• Strong interpersonal and communication skills, with the ability to adapt your approach for different audiences.
• Comfort engaging in frequent conversations by phone, email, and text!
• Ability to navigate sensitive or complex conversations with empathy and professionalism.
• Strong organization skills and ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset and willingness to ask questions and learn.
• Comfort using CRM systems (such as Salesforce) or similar tools - training provided.

Nice to have (Not Required):

• Study abroad, international travel, or cross-cultural experience.
• Additional language skills beyond English.
• Experience in virtual presentations or group facilitation.

Location Requirements: The position is available to candidates residing in North Carolina/ South Carolina/Tennessee/Kentucky

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a background and reference check will be conducted as a condition of employment.