Student Engagement Manager

Student Engagement Manager

Location: Imperial Valley, CA

Type: Full-time, Staff

Pay: 24.90 per hour

Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position

Job Summary:

The Student Engagement Coordinator will be responsible for implementing dynamic initiatives as part of the Graduation Team model designed to improve overall matriculation and persistence of traditional and nontraditional students at Columbia College. These responsibilities will include academic advising, financial coaching, assisting in data entry, program development, and contacting students to resolve enrollment barriers and address success concerns. The Student Engagement Coordinator will conduct outreach, plan and implement marketing strategies to enhance brand awareness in the community. This position will serve as liaison with appropriate local, private, state, community colleges, military installations, and federal agencies. The Student Engagement Coordinator will assist in the implementation of processes, technology, and communications with students, faculty, and staff on student admission, persistence, and completion initiatives.

Essential Functions:

• Perform job duties in accordance with Columbia College's vision, mission and values, and contributes to the development of the Office of Student Success.
• Participate as a member of the New Student Experience team to provide support for incoming students to assist with matriculation and encourage success.
• Deliver student success coaching and interventions for students regarding academic and financial aid concerns that may impact student matriculation and retention.
• Deliver adequate student advising, to include degree declaration, course selection, class load management, satisfactory academic progress.
• Ensure students are aware of all other Columbia College student services which are available including counseling, career development, and support for accommodations.
• Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices/staff as needed.
• Collaborate in call campaigns and general outreach across the Enrollment Management and Marketing Division that affect the student experience during the admissions process through graduation.
• Conduct data analysis for student success initiatives, transfer equivalencies, and partnership opportunities.
• Build effective partnerships at assigned locality to facilitate transfer and matriculation opportunities with community colleges, business partnerships, and military installations.
• Plan outreach plan in support.
• Serve as liaison to partnership organizations.
• Work in conjunction with academic operations to provide support for assigning classrooms, supporting adjuncts, and ensuring that courses with in-person requirements happen.
• Keep current on academic, financial, and support services and policies in order to provide the most accurate information to students.
• Practice superior customer service.
• Display respect and civility to all constituencies regardless of method of communication.
• Attend work timely and during the established hours of operation on a regular basis; work additional hours as business necessitates.
• Fulfill additional responsibilities as assigned.
• Some evening or weekend work may be required.
• Must be able to travel locally on a regular schedule.

Skills:

• Ability to fluently read, write and understand the English language.
• Proficiency with the following, but not limited to: active listening; critical thinking; speaking; oral and written comprehension and expression; judgment and decision making; social perceptiveness; writing; active learning; complex problem solving; and service orientation.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency for using web-based technologies, including database systems.
• Ability to work independently or in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service and organizational skills with all constituents.
• Ability to perform multiple tasks simultaneously with great attention to detail.
• Ability to meet deadlines.
• Working knowledge of student databases and other education software.

Required Level of Education:

Bachelors Degree

Preferred Core Competencies and Professional Experience:

• Experience in higher education
• Experience in student recruitment and retention efforts.
• Experience in student advising.
• Experience working with diverse student groups, including adult learners
• Experience in marketing
• Masters degree

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, or crawl. Employees must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

Interested applicants may apply online at https://www.ccis.edu/careers. Review of applications will begin immediately and continue until the position is filled. Columbia College is an equal opportunity employer.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy. http://www.ccis.edu/offices/campussafety/reportsandstats.aspx