Customer Support/Service, Detail Oriented, Furniture, Government, Problem Solving Skills, Public Safety, Student Admissions, Team Player, Time Management
Job Description:
Hourly Rate: $15.00
Student Conference Associate
Scope of Service: Summer and Fall 2025 and Spring 2026
The Student Conference Associate (SCA) position is critical to the success of MassArt's active event program. This position is highly visible and interacts with all areas of the campus community, including the President's Office, Public Safety, Facilities, Admissions, Student Engagement and Student Government Association, as well as a variety of campus visitors.
SCAs are a direct reflection of the Conference and Event Services Office and the College. Student employees should consider themselves role models for guests, clients, and peers. This is accomplished through a neat appearance, a pleasant and friendly disposition, attention to detail, and a commitment of service to ensure success.
General Statement of Duties
Event Staff reports to the Assistant Director of Conference & Event Services.
This position will assist the department with the following responsibilities:
Customer Service:
- Support front-of-house operations, such as ticket-taking, checking in attendees, maintaining guest lists
- Act as a friendly helping hand for guests, answering questions about the event as well as general questions about MassArt and our campus
- Liaise with other campus service providers - specifically Facilities, Public Safety, and Technology - to report any issues or accommodate special requests
- Receive training by MassArt's Conference and Event Services Department and periodically be trained/refreshed on new/updated information and policies
- Function both independently and as a part of a team representing the College while assisting students, faculty, and off campus guests before, during, and after events
Event Setup:- Check event setups to ensure accuracy prior to the start of the meeting or event
- Ensure proper event signage is in place
- Assist with the moving, installation, arrangement, and breakdown of tables, chairs, podiums and other event furniture as requested
- Pick up and/or return equipment from various locations on campus as needed
- Assist with inventory of event furniture, linens, signage, and other miscellaneous event equipment
- Other duties as assigned
Requirements:
Preferred Qualifications:- Excellent Customer Service/Soft Skills; Positive attitude
- Ability to work independently with minimal supervision
- Comfortable working in a team atmosphere
- Refined time management skills; Punctuality
- Strong attention to detail
- Ability to work evenings and weekends
- Exercise problem solving skills
- Ability to react with good judgment and adept at navigating changing situations
- Able to lift and maneuver up to 45 pounds
Additional Information:
Please note MassArt: - Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
- Is not an E-Verify institution.
Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.
You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.
Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.
MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.
MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.
Application Instructions:
Please provide a resume.M
Massachusetts College of Art and Design