Student Care and Accountability Coordinator

Posting Details

Posting Summary

Working Title Student Care and Accountability Coordinator Role Title Prog Admin Specialist I Role Code 19211-SW FLSA Nonexempt Pay Band 04 Position Number 29300077 Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Hampton - 650 Hiring Range $50,000-$60,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

M-F; 8 am to 5 pm

Sensitive Position No Job Description

Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships.

The Student Care and Accountability Coordinator provides comprehensive support for student behavior, conduct, and well-being. This role serves as a hearing officer, adjudicates student conduct cases, co-leads and coordinates the Student Conduct Hearing Board, and actively supports the College's Care Team.

The coordinator manages Maxient workflows and case processes, triages student conduct complaints and concerns, and leads campus-wide marketing, programming, and training initiatives related to student conduct and conflict education. This position plays a vital role in fostering a respectful, safe, and supportive learning environment.

Under the direction of the Dean of Retention and Student Support, the Coordinator addresses student well-being and behavioral concerns across the College and connects students with appropriate services and resources. The role develops and implements college-wide policies, procedures, training, and educational initiatives related to student behavior and student support. The coordinator partners closely with management and staff to determine effective, legally compliant responses consistent with college policies.

The coordinator also serves as a designated independent, neutral, and confidential resource to assist students in conflict management and resolution through informal methods such as consultation, negotiation, and mediation. The coordinator supports the cultivation of a safe, inclusive, fair, and caring educational community that promotes learning and personal development. Responsibilities include, but are not limited to: managing the College's non-academic student conduct process; coordinating individual and organizational conduct cases; implementing a comprehensive educational approach to help community members understand their individual and collective rights and responsibilities; developing and expanding educational programming focused on conflict resolution, student skill-building, and restorative practices; employing equity-minded best practices in student conduct and conflict education case management.

This position is designated as a

• Responsible Employee (mandatory crime reporter).
• Deputy Title IX Coordinator - Title VI
• Threat Assessment team member
• Campus Security Authority

The position may require an occasional alternate work schedule that may include weekends.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Multiple years of experience in a student conduct, care, and accountability center, educational administration, or related area.

• Experience managing staff and overseeing operations.
• Demonstrated understanding of and a commitment to: the community college mission and purpose; teaching and learning; high academic standards; and student success
• Knowledge and experience using integrated software systems and Microsoft applications
• Skilled in establishing and maintaining effective working relationships with students, faculty/staff, and the public

Knowledge

• Student development theory and its practical application.
• Current trends and literature in case management (preferred).
• Higher education principles, practices, procedures, and student affairs best practices.
• Student conduct administration, crisis response, and non-clinical case management.
• Demonstrated knowledge of statutory and regulatory compliance (e.g., Clery Act, FERPA, Title IX, Tittle VI, VAWA, Drug-Free Schools and Communities Act, Stop Campus Hazing Act). Skills
• Excellent verbal and written communication skills; able to effectively engage diverse stakeholders and produce clear, analytical reports.
• Strong leadership and interpersonal skills with a proven ability to build relationships and foster collaboration.
• Advanced critical thinking and problem-solving skills; able to assess complex situations and make timely, sound decisions.
• Expertise in conflict resolution, mediation, and crisis de-escalation, maintaining a safe and supportive environment.
• Highly organized with strong attention to detail; committed to accuracy, quality, and continuous improvement.
• Proven ability to manage multiple priorities and perform effectively in fast-paced environments.

Skilled in monitoring and evaluating programs, identifying gaps, and implementing improvements.

• Strong interviewing and investigative skills with systematic information gathering and documentation.
• Proficient in Microsoft Office 365 and experienced with secure databases and student information systems.
• Ability to use standard office equipment and conduct/case management systems to support operations.

Abilities

• Demonstrated ability to establish, maintain, and foster positive, collaborative working relationships with diverse stakeholders, including students, faculty, staff, administrators, and external partners.
• Strong critical thinking and decision-making skills, with the ability to exercise sound judgment to complex situations, and determine appropriate courses of action in alignment with policies and procedures.
• Ability to synthesize information from multiple sources to make informed student centered recommendations.
• Comprehensive understanding of, and ability to interpret, apply, and clearly communicate college policies, procedures, rules, and regulations.
• Ability to analyze data to support planning, program development, and continuous improvement. · Highly effective organizational skills with the ability to manage multiple priorities, meet deadlines, and achieve desired outcomes in a fast-paced environment.
• Strong commitment to maintaining confidentiality and exercising discretion in handling sensitive information, while maintaining professionalism and neutrality.
• Demonstrated ability to develop and facilitate trainings, presentations, and educational programs to diverse audiences.
• Willingness and ability to travel and work across multiple campus locations as needed

Additional Considerations

Experience participating in the development and implementation of goals, objectives, and policies. · Experience working in an office setting. · Experience complying with the Clery Act, Title IX, and/or Drug Free Schools and Communities Act is highly preferred. Prior experience serving on a behavior intervention team is preferred. · Familiarity with a student conduct platform. · Experience with higher education systems and platforms such as Maxient, Symplicity Advocate, Navigate, Datatel Colleague, SIS, or Google Workspace.

Operation of a State Vehicle Yes Supervises Employees Yes Required Travel

Minimal

Posting Detail Information

Posting Number CLS_4560P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/02/2026 Job Close Date 07/16/2026 Open Until Filled Agency Website vpcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97880

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you now, or will you in the future, require sponsorship for an employment visa?

• Yes

• No

• For purposes of compliance with The Immigration Reform and Control Act, are you legally eligible for employment in the United States?

• Yes

• No

• Do you have experience managing staff and overseeing operations?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)