Student Care and Accountability Coordinator

Title: Student Care and Accountability Coordinator

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Nonexempt

Hiring Range: $50,000-$60,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships.

The Student Care and Accountability Coordinator provides comprehensive support for student behavior, conduct, and well-being. This role serves as a hearing officer, adjudicates student conduct cases, co-leads and coordinates the Student Conduct Hearing Board, and actively supports the College's Care Team.

The coordinator manages Maxient workflows and case processes, triages student conduct complaints and concerns, and leads campus-wide marketing, programming, and training initiatives related to student conduct and conflict education. This position plays a vital role in fostering a respectful, safe, and supportive learning environment.

Under the direction of the Dean of Retention and Student Support, the Coordinator addresses student well-being and behavioral concerns across the College and connects students with appropriate services and resources. The role develops and implements college-wide policies, procedures, training, and educational initiatives related to student behavior and student support. The coordinator partners closely with management and staff to determine effective, legally compliant responses consistent with college policies.

The coordinator also serves as a designated independent, neutral, and confidential resource to assist students in conflict management and resolution through informal methods such as consultation, negotiation, and mediation. The coordinator supports the cultivation of a safe, inclusive, fair, and caring educational community that promotes learning and personal development. Responsibilities include, but are not limited to: managing the College's non-academic student conduct process; coordinating individual and organizational conduct cases; implementing a comprehensive educational approach to help community members understand their individual and collective rights and responsibilities; developing and expanding educational programming focused on conflict resolution, student skill-building, and restorative practices; employing equity-minded best practices in student conduct and conflict education case management.

This position is designated as a

• Responsible Employee (mandatory crime reporter).
• Deputy Title IX Coordinator - Title VI
• Threat Assessment team member
• Campus Security Authority

The position may require an occasional alternate work schedule that may include weekends.

Minimum Qualifications:

Multiple years of experience in a student conduct, care, and accountability center, educational administration, or related area.

• Experience managing staff and overseeing operations.
• Demonstrated understanding of and a commitment to: the community college mission and purpose; teaching and learning; high academic standards; and student success
• Knowledge and experience using integrated software systems and Microsoft applications
• Skilled in establishing and maintaining effective working relationships with students, faculty/staff, and the public

Knowledge

• Student development theory and its practical application.
• Current trends and literature in case management (preferred).
• Higher education principles, practices, procedures, and student affairs best practices.
• Student conduct administration, crisis response, and non-clinical case management.
• Demonstrated knowledge of statutory and regulatory compliance (e.g., Clery Act, FERPA, Title IX, Tittle VI, VAWA, Drug-Free Schools and Communities Act, Stop Campus Hazing Act). Skills
• Excellent verbal and written communication skills; able to effectively engage diverse stakeholders and produce clear, analytical reports.
• Strong leadership and interpersonal skills with a proven ability to build relationships and foster collaboration.
• Advanced critical thinking and problem-solving skills; able to assess complex situations and make timely, sound decisions.
• Expertise in conflict resolution, mediation, and crisis de-escalation, maintaining a safe and supportive environment.
• Highly organized with strong attention to detail; committed to accuracy, quality, and continuous improvement.
• Proven ability to manage multiple priorities and perform effectively in fast-paced environments.

Skilled in monitoring and evaluating programs, identifying gaps, and implementing improvements.

• Strong interviewing and investigative skills with systematic information gathering and documentation.
• Proficient in Microsoft Office 365 and experienced with secure databases and student information systems.
• Ability to use standard office equipment and conduct/case management systems to support operations.

Abilities

• Demonstrated ability to establish, maintain, and foster positive, collaborative working relationships with diverse stakeholders, including students, faculty, staff, administrators, and external partners.
• Strong critical thinking and decision-making skills, with the ability to exercise sound judgment to complex situations, and determine appropriate courses of action in alignment with policies and procedures.
• Ability to synthesize information from multiple sources to make informed student centered recommendations.
• Comprehensive understanding of, and ability to interpret, apply, and clearly communicate college policies, procedures, rules, and regulations.
• Ability to analyze data to support planning, program development, and continuous improvement. · Highly effective organizational skills with the ability to manage multiple priorities, meet deadlines, and achieve desired outcomes in a fast-paced environment.
• Strong commitment to maintaining confidentiality and exercising discretion in handling sensitive information, while maintaining professionalism and neutrality.
• Demonstrated ability to develop and facilitate trainings, presentations, and educational programs to diverse audiences.
• Willingness and ability to travel and work across multiple campus locations as needed

Additional Considerations:

Experience participating in the development and implementation of goals, objectives, and policies. · Experience working in an office setting. · Experience complying with the Clery Act, Title IX, and/or Drug Free Schools and Communities Act is highly preferred. Prior experience serving on a behavior intervention team is preferred. · Familiarity with a student conduct platform. · Experience with higher education systems and platforms such as Maxient, Symplicity Advocate, Navigate, Datatel Colleague, SIS, or Google Workspace.