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Student Assistant - DMV Customer Service Support (Santa Maria, CA)

UNIVERSITY ENTERPRISES

Santa Maria, CA

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JOB DETAILS
SALARY
$16.90–$21.66 Per Hour
SKILLS
Analysis Skills, Best Practices, Calculators, Communication Skills, Computer Workstations, Copying Machines, Customer Support/Service, Document Scanners, Driver's License, Follow Through, Hearing Impairment, Manual Dexterity, Office Equipment, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Service Delivery, Touchscreens
LOCATION
Santa Maria, CA
POSTED
2 days ago
Description

The California Department of Motor Vehicles (DMV) is currently looking for a student assistant for an opportunity that provides hands-on experience in a fast-paced environment with a diverse customer population for one of the State's most recognized governmentalagencies. Responsibilities include a high level of customer service, problem-solving, and the ability to provide detailed verbal instructions. The position will also allow the successful candidate to gain knowledge about the department and its various programs.

The student assistant will learn customer service best practices performing tasks such as greeting customers in the entrance and lobby, assessing the nature of the visit, directing customers to the best service option, and providing assistance throughout the service process. The student assistant will also guide customers in using new service delivery methods, including Self Service Terminals and Driver License Touch Screen Terminals.

The position is a limited term of June 1 through August 31, 2026, in the Santa Maria Field Office.

If you are friendly, high energy, and result and solution driven - this is the job for you!

Requirements

Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. To view our current affiliation list please paste the following URL into your browser:

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Business Administration, Marketing, Economics, Communication, Government, Political Science, Public Policy & Administration, Liberal Studies, Psychology, and Sociology.

Work Schedule

Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees will work up to 20 hours per workweek (June 1 - August 31, 2026).

Compensation

$16.90 - $21.66 per hour.

Minimum Qualifications

  • Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term.
  • Strong verbal communication skills.
  • Ability to define problems and give clear directions in a positive and friendly manner.
  • Ability to read, analyze, and interpret documents.
  • Excellent organizational and problem-solving skills.
  • Strong initiative and follow-through skills.
  • Ability to exercise good judgment and effectiveness in working with a diverse customer population.
  • Ability to respond effectively to inquiries or complaints.
  • Proficiency with office equipment.
Preferred Qualifications
  • Strong communication skills.
Duties and Responsibilities
  • Greet the customers in lobby areas, Self Service Terminal (SST), Driver License (DL) Testing and Application Areas, Touch-Screen Terminals; perform initial conversation to determine the nature of the service needed.
  • Provide any necessary forms or resources. Inform customers of alternative service options, offer appointments, and direct customers to appointment scheduling location.
  • Provide approximate non-appointment (n/a) wait times.
  • Monitor and assist customers at appointment check-in line, SST machine, DL test/application area, drive test check-in window, written test window.
  • Provide clear and concise verbal instructions to customers completing forms and answer basic questions.
  • Communicate with the DMV Manager running the queue system for questions, estimated wait times, and downtime conditions.
Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Application Instructions

Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.

In addition to your resume, please upload the following documents:
  • Current unofficial transcripts
  • Availability June 1 to August 31, 2026.


Apply by: June 8, 2026

About the Company

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UNIVERSITY ENTERPRISES