Description
The Student Accounts Manager plays a critical role in supporting student success by ensuring a clear, accurate, and compassionate student billing experience. This position oversees student accounts operations while serving as a trusted resource for students andfamilies navigating tuition, fees, payments, and financial obligations. The ideal candidate brings a strong customer service mindset, excellent leadership skills, and accounting acumen.
Essential Duties & Responsibilities:
Lead Student Accounts Operations & Team Performance Provide strategic and day-to-day leadership for student accounts functions, including billing, payments, refunds, and collections. Supervise, coach, and develop staff to deliver high-quality service while meeting operational and performance metrics.
Drive Data-Informed Decision Making & Financial Accuracy Monitor and analyze key metrics (receivables, aging, account trends) to inform strategy and improve outcomes. Ensure accurate reconciliation of student accounts and maintain strong financial controls and reporting practices.
Champion a Human-First, Student-Centered Experience Resolve complex or sensitive account issues with professionalism, empathy, and discretion. Balance institutional policies with individualized support to ensure students feel heard, respected, and supported.
Optimize Payment Solutions & Student Accessibility Oversee administration of payment plans and account options, aligning compliance requirements with flexible, student-focused solutions that promote persistence and financial clarity.
Ensure Compliance & Cross-Functional Collaboration Maintain adherence to FERPA, Title IV, and institutional policies while fostering a collaborative environment with Financial Aid, Admissions, Registrar, Advising, and IT to create a seamless and supportive student experience.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Qualifications:
Bachelor's degree in accounting, finance, business administration, higher education administration, or a related field
3–5 years of experience in a supervisory role in the area of sales, collections, customer service, or student financial services in a call center environment.
Demonstrated experience providing customer service in a complex, policy-driven environment
Strong communication skills with the ability to explain financial information in a clear, student-friendly way
Performance management experience including coaching to achieve specific metrics each week/month/year
Preferred Qualifications
Experience working directly with students in a college or university setting
Familiarity with Title IV regulations and higher education compliance
Experience with Banner application
Physical Demands and Work Environment:
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Ability to effectively exchange and convey detailed, time-sensitive information in person and via telephone, with or without reasonable accommodation.
Salary
$71,500 – 76,500
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.
Qualifications
Education
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Bryant & Stratton College has been educating students for over 160 years and with 18 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States’ oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. Bryant & Stratton College’s ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you’re based at one of our 18 Campuses, Online Education Division, Professional Skills Centers or the College’s Headquarters (System Office) you’ll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission. Come join an employer who offers a dynamic, professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family. Bryant & Stratton College is an Equal Opportunity Employer