Strategy & Operations Director, Global Commerce

Crunchyroll

Dallas, TX

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JOB DETAILS

SKILLS

Alliance/Partner Management, Analysis Skills, Business Case, Business Growth, Business Operations, Business Skills, Business Strategy, Category Management, Competitive Research, Consulting, Consumer Goods and Services, Corporate Planning, Cross-Functional, Customer Relations, Customer/Consumer Behavior, Decision Support, Diversity, Ecosystems, Entertainment and Media, Flexible Spending Accounts, Gaming, Healthcare, Insurance, International Business, Leadership, Licensing, Market Entry Strategy, Market Trend Analysis, Merchandising, Multitasking, Music, Operational Strategy, Organizational Development/Management, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Product/Service Launch, Project Planning, Project/Program Management, Qualitative Analysis, Quantitative Analysis, Retail, Retail Channel, Risk Analysis, Sales Qualification, Staff Development, Strategic Planning, Thought Leadership, Trade-Off Analysis, Trend Analysis, Video Streaming

LOCATION

Dallas, TX

POSTED

Today

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We're looking for a strategic andoperational leader to help drive growth across Crunchyroll's Global Commerce business. As Strategy & Operations Director, Global Commerce, you'll serve as a trusted partner to the Executive Vice President of Global Commerce and Vice President of Strategy & Development, helping shape priorities, accelerate execution, and support decision-making across a diverse portfolio that includes consumer products, retail partnerships, licensing, apparel, home goods, theatrical, and emerging business opportunities.

This role sits at the center of the Global Commerce organization. You'll help evaluate new opportunities, drive critical initiatives, improve organizational effectiveness, and ensure strategic priorities translate into measurable business outcomes. This role is ideal for someone who combines strong business judgment, commercial acumen, and analytical rigor with the ability to operate effectively across both strategy and execution.
Core Areas of Responsibility

Partner with senior leadership to develop and execute strategic priorities across the Global Commerce organization
Evaluate business opportunities, growth initiatives, partnerships, and investments through quantitative and qualitative analysis
Conduct market, consumer, competitive, and industry research to identify trends, risks, and opportunities
Build business cases, strategic recommendations, and decision frameworks to support executive decision-making
Drive high-priority cross-functional initiatives from concept through implementation
Develop operating mechanisms, project plans, milestones, and governance structures that improve organizational effectiveness
Coordinate stakeholders across multiple functions to drive alignment, accountability, and execution
Identify risks, dependencies, and roadblocks, and proactively develop solutions to maintain momentum
Develop executive presentations, briefing materials, communications, and strategic narratives for internal and external audiences
Translate complex business topics into clear, concise, and compelling recommendations and stories
Support leadership planning processes, business reviews, offsites, and organizational operating rhythms
Serve as a thought partner to leadership by helping structure ambiguous problems, evaluate tradeoffs, and refine strategic direction
Build analyses, models, and insights that inform commercial, operational, and organizational decisions
Support special projects and emerging priorities across the Global Commerce portfolio

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office
About You

12+ years of experience in strategy, business operations, consulting, corporate development, chief of staff, commercial strategy, or related functions, including experience within consumer products, retail, licensing, merchandising, entertainment, media, gaming, apparel, home goods, or comparable consumer-facing industries.
Experience supporting senior executives and operating effectively in highly visible, fast-paced environments
Strong understanding of retail partnerships, consumer products commercialization, category management, product development, licensing, distribution, or go-to-market strategy
Demonstrated ability to evaluate business opportunities, growth initiatives, and commercial strategies across physical products, retail channels, and partnership ecosystems
Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations
Exceptional executive communication and presentation development skills, including experience creating materials for senior leadership, boards, or external partners
Demonstrated ability to lead complex cross-functional initiatives and drive alignment across diverse stakeholder groups
Strong project management capabilities with a track record of managing multiple priorities simultaneously
High degree of ownership, discretion, judgment, and accountability
Ability to navigate ambiguity, influence without authority, and balance strategic thinking with operational execution
Strong commercial acumen with a demonstrated understanding of consumer behavior, retail dynamics, and market trends

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs:

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights:

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Strategy & Operations Director, Global Commerce

Crunchyroll

Dallas, TX

About the Company

Crunchyroll

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