Description
Strategy Director
At Citizens, we're more than a bank - we're a team of forward-thinking professionals committed to helping our customers, colleagues, and communities reach their full potential.
The Strategy Director plays a critical role in bridging business and technology, translating strategic priorities into actionable execution plans, and ensuring alignment with enterprise objectives and measurable outcomes. This role drives day-to-day operational execution while contributing to longer-term strategic planning across Commercial Operations.
This individual partners closely with senior leadership to support business growth, optimize performance, and advance innovation, including automation and AI-driven initiatives.
Primary Responsibilities
Develop, implement, and monitor business strategies, ensuring performance is measured and outcomes are effectively tracked
Translate enterprise and business strategies into clear, actionable execution plans across business units ("the how")
Manage and evaluate strategic growth, diversification, and financial business plans, including support for mergers, acquisitions, and divestitures
Analyze market trends, business drivers, and performance metrics across lines of business and geographies to inform strategy optimization
Lead integration strategy for new business initiatives and verticals, ensuring operational scalability, process alignment, and seamless execution
Partner with senior leadership to drive strategic initiatives and support business growth objectives
Communicate strategy, priorities, and key decisions effectively across a wide range of stakeholders
Support the development and articulation of the Commercial Operations brand narrative
Help frame and communicate the Commercial Operations journey, including key milestones, achievements, and overall strategic impact
Support Commercial Operations financials, including planning, forecasting, tracking, and performance management
In partnership with the Operational Excellence team, drive operational improvement initiatives, including:
Process re-engineering
Information management enhancements
Technology implementation
Business transformation efforts
Promote and advance innovation across business areas, with a focus on automation and AI capabilities
Build and apply expertise across business verticals, including emerging areas such as Stablecoin and other evolving financial products, to enable scalable and sustainable operations
Qualifications
Hours & Work Schedule
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.