Strategic Consultant - Underwriting Platform

The Opportunity

As a Business Analyst - Underwriting Platform, you will play a critical role in delivering enterprise underwriting and new business modernization initiatives at MassMutual. You will operate in a highly visible, fast-paced environment, partnering across Operations, Technology, Product, and Distribution to translate strategy into executable delivery plans. This role carries significant ownership for execution discipline, cross-initiative alignment, and transparency to senior leadership across OPTIMUS and AppX.

The Team

You will join the Underwriting Platform team within Operations, responsible for driving execution across MassMutual’s underwriting and new business transformation portfolio. The team is comprised of strategic consultants, business execution leads, and platform partners who collaborate closely with Technology, Product, ETX, and Distribution.

The Impact

Lead execution for complex initiatives, translate strategy into delivery plans, support program governance, coordinate across workstreams, and enable underwriting and new business platform modernization.

The Minimum Qualifications

• 8+ years of experience leading business execution, program delivery, or strategic initiatives within Life Insurance, Disability Insurance, or Financial Services operations.
• 5+ years of experience supporting large‑scale system or platform modernization initiatives, including underwriting, new business intake, or policy administration platforms.

The Preferred Qualifications

• Experience supporting modern underwriting platforms that include:
  • Automated and lite‑touch underwriting paths
  • Third‑party data integrations (e.g., labs, APS/EHR, public records)
  • Rules engines, case routing, and underwriting decision workflows
• Experience supporting production readiness, rollout, and stabilization, including defect triage, prioritization, and post‑release issue management.

• Experience working within Agile or hybrid delivery environments, supporting sprint execution, increment planning, and cross‑team coordination.
• Demonstrated ability to produce executive‑ready materials, including status decks, milestone summaries, and risk assessments.
• Experience using enterprise collaboration and tracking tools (e.g., Jira, Azure DevOps, Planner, Confluence, SharePoint) to manage execution artifacts.
• Demonstrated experience supporting enterprise underwriting transformation programs, including rule‑based decisioning, case workflows, or end‑to‑end new business processing across automated and manual paths.
• Proven experience operating in a matrixed delivery environment, partnering with Technology, Product, Operations, and Distribution teams.
• Direct experience supporting program governance, including status reporting, risk and dependency management, and executive or SteerCo updates.
• Experience translating business requirements into executable delivery plans, including scope definition, sequencing, and readiness planning.
• Demonstrated exposure to Salesforce‑enabled or adjacent platforms supporting underwriting, case management, or advisor workflows, including integration with underwriting engines or data services.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Head of Underwriting Platform
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-JA1

Salary Range:

$128,000-$168,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please 

talentacquisition@massmutual.com

 and share the specifics of the assistance you need.

 

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.