Strategic Account Manager - Strategic Partnerships

Insight management Generates new insights that capture the needs and experiences of dealer/consumers/end users in order to identify opportunities for the organization’s products. Customer Value Management Develops and executes channel and customer promotions/programs that leverage national brand ideas/thinking and customer activity.

Overview:

THE ROLE

 

The Position: The Strategic Account Manager develops plans for introducing new solutions through collaborative relationships. Develop and expend business opportunities. Meets with decision makers to analyze customer’s requirements and recommends solutions that enhance operating efficiency for the customer.

Responsibilities:

WHAT YOU’LL DO

• Employee enhancement
  • Communicates expectations and objectives providing ongoing feedback and addressing shortcomings.
  • Balances the workload, commitments and priorities of individuals vs the company when setting expectations and assigning work.
  • Monitors and ensures the efficient and appropriate use of resources, tools.
  • Uses individual as well as group goal setting to maximize performance.
  • Challenges rules or practices that present inappropriate barriers to independent action and decision-making.
  • Brings excellent performance to the attention of the larger organization.
  • Seeks resources that will enhance the team's productivity.
  • Develops and supports employees' career plans and learning opportunities.
  • Applies company policies and procedures in managing direct reports’ performance.
  • Coaches in different areas, identifying training and development needs to support professional growth.
• Customer focus and satisfaction
  • Responds to customer/internal partner needs in a timely, professional, helpful, manner, regardless of the attitude.
  • Shows customer/internal partner that their perspectives are valued.
  • Adapts to the different working styles, personalities and cultural backgrounds of the people they work with Empowerment
  • Delegates authority to match responsibility, holding staff accountable for agreed upon commitments.
  • Supports staff in taking independent action, providing coaching along the way.
  • Delegates responsibility rather than taking charge or micro-managing when staff have the capability.
• Business Partnering
  • Manages cross functional partner relations.
  • Monitors partnership arrangements to ensure that the objectives of the partnership remain on target.
  • Influences various partnerships to meet multiple goals.
  • Analyzes complex information, identifies patterns and implications; understands that the root cause of an issue may initially appear to be unrelated to the issue.
  • Initiates and form partnerships and alliances that promote organizational objectives
  • Works with appropriate departments to onboard new business - pricing, order guides, routing.
• Channel Distribution
  • Coordinates the implementation of channel strategy with other organizational stakeholders (e.g. sales, technology, etc.).
  • Designs standards and procedures for marketing channel activities.
  • Monitors and manages the effectiveness of channel performance and utilization of channel resources.
  • Liaises with marketing and sales to facilitate the launch of new products via distribution channels.
  • Builds and maintains long term relationships with channel members.
  • Deploy marketing and eCommerce strategies
• Customer Value Management
  • Develops and executes channel and customer promotions/programs that leverage national brand ideas/thinking and customer activity.
  • Works with sales& marketing to deliver against organization and customer objectives.
  • Coordinates planning activities with other functions/stakeholders and customers.
  • Proactively monitors key performance indicators and is responsible for implementing corrective measures, when appropriate, to maximize performance and achieve revenue.
• Multi-Channel Marketing
  • Develops an integrated strategy to define how customers interact across all multi-channels and touch points.
  • Leverages multi-channel development framework to develop sales and technical tools and enablement platform pages designed to drive success.
  • Identifies key issues and relationships relevant to goal or vision and anticipates and devises plans to manage risks.
• Industry Knowledge
  • Objectively critiques the competition (strengths, weaknesses) and seeks opportunities for business development
  • For a given bid, evaluates direct competition in order to position own organization appropriately.
  • Continually develops industry knowledge by attending trade shows, seminars, conferences etc.
  • Identifies current industry trends.
  • Explains industry trends to customers
  • Develops knowledge of related industries and their impact on own industry.
• Insight management
  • Generates new insights that capture the needs and experiences of dealer/consumers/end users in order to identify opportunities for the organization’s products.
  • Executes marketing plans that are aligned with dealer/consumer/end user insights.
  • Synthesizes insights and market data from a variety of sources to identify and anticipate dealer/consumer/end user behavior.
  • Uses insights to verify that programs and initiatives address dealer/consumer/end user needs.
• Revenue and Profitability Management
  • Achieves revenue management goals within own department or functional area.
  • Performs appropriate profitability analyses and makes recommendations to support short- and long-term decisions (e.g. break-even, relevant cost, contribution margin, linear programming, sensitivity and uncertainty analysis, etc.).
• Strategic eCommerce
  • Ensure policies and processes that enable consistent privacy practices which minimize risk and ensure the confidentiality of protected information across the organization.
  • Deploy pricing and product strategies that are aligned with the financial, marketing and strategic objectives of the organization.
  • Ensure the organization’s digital commerce strategy and how it is linked to the organization’s objectives.
• Other duties as assigned.

Qualifications:

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education:  Bachelor’s Degree in business administration, finance, or marketing; MBA Preferred.
• Experience:  5-10 years’ combined experience
• Skills:  Proficiency in Microsoft Office and CRM software, Salesforce is preferred.
• Expert knowledge of Microsoft Excel and other standard Office applications
• Problem-solving and perseverance capability in an ever-changing and growing environment.
• Ability to independently lead projects and independently scope, prioritize and execute initiatives.
• Ability to receive and give constructive feedback.
• Proven ability to be successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level.
• Excellent communicator, both orally and written, and a creative thinker, with an ability to use both data and intuition to inform decisions.
• Travel: As needed.

PHYSICAL/MENTAL REQUIREMENTS:

• Office and plant environment.
• Keyboarding, lifting, standing, bending, walking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Trailer Aerodynamics is an Equal Opportunity Employer