Strategic Account Associate

POSITION SUMMARY

Provides customer service within a defined customer base while conferring with necessary departments across the organization to

ensure customer expectations are met.

ROLE AND RESPONSIBILITIES

• Manages customer base and provides service that meets or exceed expectations.
• Coordinates with various departments in order to develop and maintain profitable traffic lanes.
• Solicits outbound freight for both primary and secondary lanes.
• Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the

customer with any necessary EDI information.

• Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.
• Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.
• Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.
• Monitors customer specific trailer poos and confers with appropriate personnel as needed.
• Reviews customer scorecards with customer development leaders and makes recommendations accordingly.
• Manages multiple priorities and deadlines.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned