Store Supervisor, Big Joe''s Fuel & Go

Location: Kohler, WI

Opportunity

The Store Supervisor supports the Store Manager by overseeing daily operations, ensuring premium product presentation, efficient stocking, and exceptional customer service. This role acts as a team leader, setting the tone for excellence and helping maintain the store's upscale standards. The Store Supervisor also acts as the store''s MOD and is responsible for overseeing store operations during assigned shifts, ensuring an elevated customer experience. This role supports team members, resolves issues in real time, and upholds the store's standards for service, safety, and presentation. The MOD acts as the primary point of contact for both guests and staff when the store manager is not present.

Specific Responsibilities:

Team Leadership and Support

• Guide and support store associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning

• Train new team members on store standards, products, and customer service

• Supervise daily operations across all departments to ensure efficiency and consistency

• Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges

Merchandising and Presentation

• Ensure shelves are fully stocked, front-faced, and visually appealing

• Maintain planograms and promotional displays according to brand guidelines

• Monitor product rotation and freshness, especially for premium and specialty items

Customer Engagement

• Assist customers with product inquiries, recommendations, and locating items

• Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues

• Ensure that all customer interactions reflect the store's commitment to hospitality and excellence

• Stay informed about Kohler, Wisconsin Resort and Village: Directions, Special Events,

• Restaurants, hours of operation, etc.

Inventory and Operations

• Monitor inventory levels and communicate restocking needs to the manager

• Assist with receiving deliveries and verifying product quality and accuracy

• Ensure pricing accuracy and promotional signage is up to date

• Communicate effectively with management to ensure staffing coverage and task completion

Store Standards and Cleanliness

• Assist with closing procedures, including cash handling, security checks, and shift reporting

• Monitor store cleanliness, merchandising standards, and safety protocols

• Support store-wide initiatives and seasonal resets

Problem Solving and Decision Making

• Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action

• Document incidents and communicate follow-up needs to store leadership

This is a full-time position working weekends and weekdays. Shifts vary between 6:00 am - 9:00 pm.