Store Operations Manager- Analytics and Special Projects

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

General Summary:

This position supports Store Operations through the development and management of advanced analytics, reporting solutions, dashboards, and decision-support tools that improve operational performance and execution across stores. The role is responsible for transforming complex operational data into actionable insights that support senior leadership, field teams, and cross-functional business partners in making informed business decisions. Additionally, this position supports operational improvement initiatives, special projects, and implementation activities through data analysis, process evaluation, and cross-functional collaboration.

Job Details

Duties & Responsibilities:

• Develop, maintain, and enhance operational dashboards, scorecards, and reporting solutions using Power BI, Microsoft Fabric, Excel, and related analytical tools.
• Perform advanced ad hoc analyses to identify operational trends, exceptions, risks, and improvement opportunities.
• Design and manage decision-support reporting that provides visibility into key operational metrics and store performance.
• Analyze large and complex data sets to support business recommendations and operational execution.
• Create automated and scalable reporting solutions that improve efficiency and reduce manual effort.
• Translate technical and analytical findings into actionable business insights for leadership and field operations teams.
• Support operational reporting needs for senior leadership, field teams, and cross-functional business partners.
• Monitor reporting accuracy, data integrity, and consistency across operational tools and systems.
• Identify operational improvement opportunities through data analysis, root-cause identification, and business evaluation.
• Support development, testing, and implementation of operational solutions and process improvements.
• Conduct analyses to measure business impact, operational effectiveness, and implementation results.
• Assist with pilot programs, field tests, and operational rollout activities.
• Collaborate with business and technology partners to support continuous improvement initiatives.
• Support special projects and operational initiatives impacting store execution and customer experience.
• Coordinate with cross-functional partners to gather requirements, communicate updates, and support implementation activities.
• Develop presentations, executive summaries, and reporting materials for leadership review.
• Provide analytical support and operational insights for emerging business needs and strategic initiatives.
• Assist with operational documentation, communications, and reporting standardization efforts.

Knowledge, Skills and Abilities (KSAs):

• Advanced proficiency in Microsoft Power BI and dashboard/report development.
• § Experience with Microsoft Fabric, PowerQuery, and advanced data modeling preferred.
• § Advanced Microsoft Excel skills required, including complex formulas, pivot tables, and large data set analysis.
• § Strong analytical, problem-solving, and critical-thinking capabilities with the ability to rapidly assess operational issues and identify actionable solutions.
• § Experience working with databases and querying tools such as SQL, XML, and/or 1010data strongly preferred.
• § Experience with Alteryx or other automation/reporting tools preferred.
• § Ability to analyze and interpret large volumes of operational data and translate findings into meaningful business insights.
• § Strong understanding of operational reporting, KPI management, and performance analytics.
• § Ability to manage multiple priorities and work effectively in a fast-paced environment.
• § Strong verbal and written communication skills with the ability to present insights and recommendations to leadership.
• § Ability to collaborate effectively across multiple departments and organizational levels.
• § Experience supporting retail operations, field operations, or large-scale operational environments preferred.
• § Strong organizational skills with attention to detail and reporting accuracy.
• § Demonstrated curiosity and adaptability toward emerging technologies and AI-enabled tools (e.g., Microsoft Copilot, Claude, Large Language Models (LLMs), or similar platforms) to enhance analytics, reporting, operational efficiency, and decision-support capabilities preferred.

Qualifications

Work Experience &/or Education:

• Bachelor's degree required; Business, Analytics, Information Systems, Data Analytics, or related field preferred.
• 4-7 years of experience in analytics, reporting, operational support, business intelligence, or related roles required.
• Experience supporting retail operations or field operations environments preferred.
• Experience developing Power BI dashboards and operational reporting solutions required.
• Experience working with large operational data sets and business intelligence tools required.
• Experience leading or supporting cross-functional operational initiatives preferred.
• Project management or operational improvement experience preferred.