Position Summary
The Store Manager is responsible for the overall operation, performance, and success of The Herb Center retail dispensary in Bend, Oregon. This individual will lead a team of cannabis professionals, ensure compliance with OLCC regulations, drive sales, manage inventory and cash, and cultivate a welcoming, safe, and educational environment for customers and staff alike.
Key Responsibilities
Leadership & Team Development
Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders
Foster a positive, inclusive, and performance-driven workplace culture
Provide ongoing coaching, feedback, and performance evaluations
Ensure all team members are compliant with OLCC and company policies
Customer Experience
Maintain exceptional customer service standards and create a welcoming, informative environment
Resolve escalated customer concerns professionally and in compliance with policies
Oversee implementation of customer loyalty programs and promote team engagement in education and upselling
Operations Management
Manage daily store operations including scheduling, opening/closing procedures, and shift oversight
Maintain cleanliness, safety, and security of the store
Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations
Prepare and manage staff schedules for optimal coverage and labor efficiency
Sales & Financial Oversight
Meet or exceed sales goals, KPIs, and profitability targets
Analyze daily, weekly, and monthly sales to identify trends and opportunities
Oversee accurate cash handling procedures, including register and safe reconciliations
Inventory & Compliance
Supervise inventory intake, audits, and reconciliation in METRC and POS systems
Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management
Maintain 100% compliance with METRC and state cannabis tracking requirements
Perform regular compliance reviews and update SOPs as needed
Community & Brand Engagement
Represent The Herb Center brand with professionalism and integrity
Engage with customers and the community to promote awareness and trust
Qualifications
Minimum 2–3 years of retail management experience, cannabis preferred
OLCC Marijuana Worker Permit required
Strong knowledge of Oregon cannabis compliance and METRC
Proven leadership, communication, and organizational skills
Must be 21+ with the ability to pass background checks as required by state law
Compensation
Competitive salary based on experience
Bonus opportunities based on performance
Employee discount, health benefits, and PTO offered
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