The Store Manager is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store's financial results and are responsible for recruiting, staffing, and developing all employees.ESSENTIAL DUTIES AND RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management teamDemonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)Communicates effectively and with a global perspective; develops and maintains professional relationshipsEffectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skillsPromotes and supports the St. John customer loyalty programsCreate and maintain positive employee relations by leading and developing a professional store teamEnsure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement PlanCoaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:Monthly Touch BaseRegularly scheduled Store MeetingsProduct Knowledge materialsScheduled Selling Floor time to observe, coach, support and to lead by exampleEffectively teaches, demonstrates and ensures all store staff complies with all Company initiativesRecruit, hire and develop top sales and management professionals; maintain an active networking groupMaintain staffing levels in accordance to store headcountDevelop staff for internal succession planningResolve client issues and requests in a efficient and quick mannerDemonstrates high level of quality in work, attendance and appearanceSolves problems/issues methodically and with a sense of urgencyTakes appropriate partnerships with Supervisor, Human Resources and other corporate partnersDevelops a strategic plan to achieve store business goalsSets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achievedCoach and develop staff to exceed individual and store goalsCommunicate and successfully promote programs, marketing tools and events aimed at increasing businessUtilize and maintain client database for phone calls, appointments, and eventsIs involved in the community and outreach projects in the local marketplaceUnderstands the company's business strategies and directionFollows through and accomplishes multiple projects/priorities in a timely mannerAchieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reportsMaximize store profits through inventory managementPrepare, coordinate and ensure complete and accurate physical inventory per Company guidelinesIdentify and communicate merchandise assortment opportunities and issues to merchant teamExecute and maintain visual merchandising standards consistent with the Company brand standards and directivesEnsure accuracy of Company in store promotions and merchandise markdownsPromptly and accurately complete New Hire Paperwork and separation paperwork per Company proceduresMaintains efficient and accurate back room operations to include stockroom organization and shipping/receivingUnderstands and uses all reports and reporting procedures including Profit and Loss statementsEnsures accuracy of all POS procedures and conducts training of POS System to staffOpens and closes the store performing all tasks to Company standardPrepare, schedule and facilitate required Store MeetingsMaintains standards of cleanliness and organizationMaintain store and staff safetyMonitors and maintains compliance to all Company Policies & ProceduresAdhere to Timekeeping proceduresAdhere to local, state and federal lawsADDITIONAL RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and managementDemonstrates high level of quality work, attendance and appearanceAdheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state and federal lawsAdditional responsibilities assigned by supervisor related to your position/departmentLess than 20% travel may be required as necessaryAbility to be flexible and willing to work extended hours when necessaryModel the "St. John Way"SUPERVISORY RESPONSIBILITIESDirectly manages the Store staff.Provides coaching, direction, develops and empowers direct reports.Ensures work flow and processes are to maximum efficiencies for business necessity.ORGANIZATIONAL RELATIONSHIPSInteracts with all levels throughout organization including employees and outside vendorsMINIMUM QUALIFICATIONS:The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.COMPETENCIES:LeadershipMotivatorResults OrientatedCommunicationClient FocusTeamworkHonest and IntegrityProfessionalismSolutions OrientatedThoroughnessOrganizationEducation/Experience:7+ years retail management experienceLuxury experience preferredRetail operations knowledge including: sales, customer service, merchandising, inventory control, store Profit and Loss statements and inventory controlFundamental Human Resources experience: staffing, coaching, counseling, training and developmentGood computer skills: Word, Excel, Microsoft Outlook and POS systemsAbility to work varied hours: nights, days and weekends to support the business needsPHYSICAL DEMANDS:Standing, walking and squatting the majority of the works shiftAbility to climb ladders or stairs (depending upon store design)Required to carry garments and packaging up to 40 poundsAbility to read, count and write to accurately complete all documentation and reports#J-18808-Ljbffr