Store Manager

Mancon Inc.

Rochester, New York

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JOB DETAILS

SALARY

$33–$38.50 Per Hour

SKILLS

Accounts Payable, Billing, Computer Skills, Contract Requirements, Contract Review, Cost Analysis, Cost Control, Credit Cards, Customer Support/Service, Detail Oriented, Disciplinary Action, Driver's License, Forklift, Heavy Equipment/Vehicles, Inventory Costs, Inventory Cycle Counts, Inventory Levels, Inventory Management, Inventory Reports, Leadership, Market Trend Analysis, Needs Assessment, Negotiation Skills, Online Publications, Operational Strategy, Operations Management, People Management, Performance Analysis, Physical Demands, Price Quotes, Pricing, Problem Solving Skills, Procedure Development, Process Development, Productivity Management, Purchase Orders, Purchasing/Procurement, Retail Management, Sales, Shipping/Receiving, Standard Operating Procedures (SOP), Time Management, Training/Teaching, Vendor/Supplier Relations, Vendor/Supplier Selection, Workplace Issues

LOCATION

Rochester, New York

POSTED

7 days ago

Overview:

The Store Manager provides overall leadership to ensure that MANCON achieves all contractual requirements and provides the highest level of customer service. Working in close coordination with RGRTA Transit and MANCON headquarters, the Store Manager will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between RGRTA Transit and MANCON.

The Store Manager will be responsible for day-to-day contract execution in accordance with RGRTA Transit’s Statement of Needs. The Location Manager will have operational decision-making authority to ensure that MANCON’s workforce is responding appropriately to RGRTA Transit’s operational requirements.

The hourly pay rate is $33.00 - 38.50.

Responsibilities:

Provide Quality Customer Service

Meet and greet our valued customers
Review supplied requisition forms to ensure they are properly completed (signatures, timestamps, part numbers, descriptions, and quantities)
Answer questions regarding availability of parts
Ask appropriate questions to ensure correct parts are researched and provided
If necessary, inspect equipment in the shop to assist in parts research
Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc., to ascertain the necessary parts to procure
Answer all messages (phone/email) in a timely fashion
Contact appropriate vendors for pricing and to place orders
Inform customers when requested parts are available
Provide past sales research as requested, utilizing the inventory system
Check parts availability at all MANCON locations utilizing the inventory system
Contact other MANCON locations to request transfers of parts or obtain parts information
Review, familiarize with, and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual

Purchasing and Warranty

Review specifications for contractual and technical accuracy
Review current inventory and provide cost and price analyses
Maintain inventory levels by placing purchase orders within established time frames
Act as a liaison between the vendors and Accounts Payable Department to resolve discrepancies in invoicing and adjustments for materials shortages, damages, or inferior quality
Coordinate emergency purchases with suppliers and departments
Review vendor pricing and compare opportunities to obtain better pricing without sacrificing quality
Build relationships with suppliers and negotiate with them for the best pricing
Process requisitions and update management on the status of orders
Update inventory and ensure that stock levels are kept at appropriate levels
Track inventory discrepancies, stock outs, and special ordered parts
Attend weekly meetings with customers to update on open order statuses
Analyze market trends and apply this knowledge to make insightful buying decisions
Coordinate with inventory team, management, and stockroom as required
Perform related duties and projects as assigned

Produce and Review Required Reports

Generate, distribute, copy, and file all invoices for material issued
Generate, review, and correct items identified on the PT/OP Bin check report
Generate, review the Inactive Item Report, and take action on items as appropriate
Produce and provide backup for all Credit Card purchases to corporate

Data Entry Requirements

Ensure that all completed customer requisitions are properly invoiced in the inventory system
Ensure that all vendor receiving documents are properly entered in the inventory system
Ensure that all inventory transfer requests are properly entered in the inventory system
Generate new item numbers in the inventory system following published guidelines

Inventory Management Requirements

Perform and report weekly inventory cycle counts
Perform system research on all cycle count discrepancies
Monitor and review inventory bin assignments to ensure accuracy
Review item sales history to ensure proper Stock Sources are set
Meet with customer representatives to discuss future requirements in regards to stocking levels
Process transfer requests from other MANCON locations
Perform Wall to Wall inventory at site, when notified, following established procedures

Personnel Management Requirements

Supervise on-site staff, monitoring all job description activities
Review and submit timesheets, including emergency overtime
Investigate and resolve personnel issues
Provide training on processes and procedures to new employees
Monitor employee performance and address problems in accordance with established disciplinary processes

Qualifications:

10 years computer experience
10 years auto or heavy duty truck parts experience
10 years inventory experience
10 years customer service experience
10 years supervisory experience
24-hour availability
Valid driver’s license with 2 years driving experience
Obtain and maintain trainer forklift certificate (MANCON will provide training after hire)
Attention to detail

Physical Requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Essential Requirements: Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Store Manager

Mancon Inc.

Rochester, New York

About the Company

Mancon Inc.

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