Store Manager

Position Summary:

The Store Manager holds full operational and Profit & Loss responsibility for the store and is accountable for sales growth, operational execution, inventory integrity, team performance, and customer experience.

In addition to operating the business, the Store Manager develops future leaders by delegating ownership, coaching performance, and preparing qualified team members for advancement into Assistant Store Manager and Store Manager roles.

The Store Manager leads the business today while building the leadership bench for tomorrow.

Key Responsibilities:

Business & Financial Leadership·        

• Own store P&L performance including sales, margin, expenses, payroll, and shrink
•  Analyze business results and execute action plans to achieve financial targets
• Develop and execute store business plans and local market strategies
• Identify risks and opportunities using reporting, trends, and operational insight

Operational Execution

• Ensure merchandising, pricing, inventory, and store standards are consistently maintained
• Lead safety culture and regulatory compliance
• Maintain inventory accuracy and shrink control processes
• Ensure consistent daily operational execution and customer readiness

Sales & Customer Growth

• Drive DIY and PRO sales growth and community engagement
• Develop relationships with contractors, property managers, and local business customers
• Work cohesively with the B2B/Outside Sales team to support account relationships and fulfillment
• Model and reinforce service behaviors and selling expectations        
• Monitor and improve customer experience metrics

Team Leadership & Accountability

• Set clear expectations and hold team members accountable to performance standards
• Conduct performance reviews and coaching conversations
• Make hiring, staffing, and disciplinary decisions 
• Build a culture of ownership and teamwork

Leadership Development & Succession

• Delegate operational ownership to Assistant Managers and Shift Supervisors
• Train and prepare promotable leaders       
• Provide structured coaching and development plans
• Evaluate readiness and recommend promotions·        
• Support district bench strength·        
• Maintain company required training badge program

Authority

The Store Manager independently leads day-to-day store operations, staffing execution, customer experience, and operational priorities within company standards and financial guidelines.

The Store Manager partners with the Multi-Store Director on significant personnel decisions, financial performance concerns, and strategic business direction.

Success Profile

A successful Store Manager delivers strong financial and operational results while creating an environment where future leaders are developed and prepared to run stores independently.

Core Responsibility

Support store success by delivering an exceptional customer experience, completing all responsibilities with urgency and accuracy, and building positive relationships with customers and team members. Uphold integrity, maintain a safe and respectful workplace, work collaboratively, and take accountability for your role. Treat company assets with care, contribute ideas for improvement, and consistently represent Costello’s Ace by creating an amazing experience for every customer, every time.

Job Requirements:

• Proven retail management experience, preferably in hardware or home improvement ·        
• Strong leadership skills with the ability to motivate, coach, and develop a team ·        
• Excellent customer service and relationship-building skills ·        
• Ability to drive sales, manage expenses, and achieve profitability goals ·        
• Solid understanding of inventory management, merchandising, and store operations ·        
• Strong organizational, problem-solving, and decision-making abilities        
• Effective communication skills, both verbal and written         
• Ability to work in a fast-paced environment and handle multiple priorities
• Commitment to maintaining a safe, secure, and positive work environment        
• High level of integrity, accountability, and professionalism         
• Proficiency with POS systems and basic computer applications ·        
• Flexibility to work nights, weekends, and holidays as needed        
• Ability to stand, walk, lift, and perform physical tasks typical of a retail environment (see full job description for details)        
• Must have reliable transportation·        
• Must be willing to work in a team, as well as independently
• Sense of urgency and follow through are essential

Reports to: Multi-Store Director and Executive Team

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello’s is one of the largest family-owned hardware store chains in the United States. Six of Vinnie’s ten children are now caretakers of the brand he worked so hard to build. Costello’s operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, “East Islip Paint” in NY, “Suburban Paint & Commercial Supply” in Maryland, “Tri County Hearth & Patio” in Maryland, “Courtland Fireside Hearth & Spa” in Maryland, “Costello’s Hearth & Spa” in NY, as well as nine hearth/spa showrooms in select hardware stores. The company’s mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello’s, visit www.costellosace.com.

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