Store Manager

Stylish, grounded, uplifting – these values show through everything we do at Boden. Without collaboration, honesty, and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.OverviewThe role of the Store Manager will take full ownership of the store, keeping operations running brilliantly from stock to service standards while using sound commercial judgement to create a delightful customer experience and strong, steady business results.Business LeadershipManage the operations, day-to-day, sales, compliance with all operating guidelines, ensuring the achievement of set income and profit targetsOperate with a high level of autonomy and ownership, making day-to-day commercial, operational, and people decisions in alignment with business strategy and company cultureDrive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitabilityDemonstrate an entrepreneurial mindset, proactively identifying opportunities to improve store performance, customer experience, and local market executionAnalyze monthly store performance and report current trends to cover every aspect of the business including competitor performanceDemonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided and annual mystery shop goals are metManage and support stock levels through direct communication with key business departments to maximize full-price selling, maintain a high sell-through as well as align with new product launchesTrain and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product supportActively build and leverage partnerships with Home Office and US Distribution Center teams, stakeholders, and external partners to obtain support, share insights, and resolve issues effectivelyBalance independence with accountability, ensuring decisions align with brand standards, financial targets, and broader business strategyStore OperationsOversee the processing of daily incoming and outbound merchandise requests and shipmentsProvide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employeesSupport and maintain visual merchandising standards set by the brand guidelinesEnsure merchandise is prepared, displayed and ready for sale in accordance with brand guidelinesDevelop and communicate retail related policies and procedures in coordination with the Head Office Retail teamControl and supervise order quantities, inventory results and sales preparationsExercise strong judgement in seeking guidance, recognizing situations that require alignment, escalation, or specialist inputCustomer FocusPromote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored eventsLead the team by example executing superior customer service and after sales experience to increase and retain customer loyaltyMonitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunitiesFollow up on KPIs, customer experience and journeyQualifications and CompetenciesBachelor's degree in a related field preferred, or equivalent combination of education and relevant experience3-5 years of retail management and operational experience, with demonstrated leadership responsibilityAbility to demonstrate sound judgement and accountability, with the ability to act confidently as the primary onsite decision makerProven ability to manage competing priorities in a fast-paced, results-driven environmentStrong analytical skills, including the ability to review sales reports, identify business trends, and respond quickly to the needs of the businessTrack record of delivering exceptional customer experiences that build brand loyalty and drive measurable resultsSolid business acumen with awareness of industry trends and competitive landscapePassion for the fashion industry and enthusiasm for the brand, including an appreciation of its British heritage and design aestheticAbility to operate effectively under remote leadership while maintaining strong communication and execution standardsStrong verbal and written communication skills, with the ability to build effective working relationships across teamsHighly organized and results-oriented, with a demonstrated ability to take initiative, drive performance, and maintain accountabilityProficiency in Microsoft Office applications including Word, Excel, PowerPoint, and OutlookExperience with Shopify POS idealFlexibility to work a retail management schedule, including evenings, weekends, holidays, and occasional off-hours as neededAbility to stand and walk for extended periods of timeAbility to lift, carry, and move merchandise up to 50lbsFrequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandisingManual dexterity and hand-eye coordination to hang and fold garments, attach tags, and operate POS system, as well as perform other tasks requiring fine motor skills and attention to detailWhat We Offer401(k)401(k) MatchingEmployee DiscountPaid Time OffHealth InsuranceFlexible Spending AccountVision InsuranceDisability InsuranceLife InsuranceWe want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping thrive in it and celebrating their individuality.#J-18808-Ljbffr