We are excited to announce the opening of a new Cold Stone Creamery & Wetzel's Pretzels (similar to Auntie Anne's).
We are currently hiring Store Crew Members and Store Managers. Candidates with prior hands-on experience in similar food service environments are strongly preferred and will have an added advantage.
Store Address:
5780 N Hamilton Rd, Suite F, Columbus, OH 43230 (New Albany)
Store Manager
Wetzel's Pretzels
Position Summary
The Store Manager is responsible for overseeing daily operations, leading the team, driving sales, and ensuring exceptional customer service while maintaining brand standards for both concepts.
Key Responsibilities
Operations Management
Oversee daily store operations for both brands
Ensure compliance with company policies and franchise standards
Maintain food safety, sanitation, and health department requirements
Monitor product quality and presentation
Team Leadership
Recruit, hire, train, and supervise crew members
Create weekly schedules and manage labor costs
Motivate and coach team members to achieve performance goals
Conduct team meetings and performance evaluations
Customer Service
Ensure excellent guest experience at all times
Handle customer concerns and resolve issues professionally
Maintain a positive and energetic store environment
Sales & Financial Management
Monitor daily sales and drive revenue growth
Control food costs, labor costs, and waste
Manage cash handling, deposits, and financial reporting
Track inventory and place supply orders
Opening & Closing Oversight
Ensure proper opening and closing procedures are followed
Maintain store cleanliness and organization
Protect company assets and ensure store security
Qualifications
Previous food service or retail management experience preferred
Strong leadership and communication skills
Ability to work in a fast-paced environment
Flexible availability (including weekends and holidays)
Basic knowledge of POS systems and inventory management
Cold Stone Creamery and Wetzel's Pretzels Cold Stone Creamery: Cold Stone Creamery’s products include: Custom ice cream with mix-ins (candies, nuts, brownies, syrups), Ice cream cakes and pies Cookie sandwiches ,Smoothies, shakes, and blended coffee drink Wetzel's Pretzels: Wetzel’s specializes in fresh-baked soft pretzels made daily in store. The menu includes a variety of flavors and styles Original Pretzel, Salt/Cheese/Cinnamon Pretzel, Pepperoni Pretzel, Jalaron – pepperoni + jalapeño on pretzel, Bitz (Salt, Pepperoni, Cinnamon, Cheese), Cheese Dog, Wetzel Dog, Mozzarella Stickz, Fresh Lemonade, Frozen Lemonade & Granita and DIPS