Store Manager

About Us KYNAH is a brand offering a curated collection of luxury South Asian fashion designed to empower the next generation of modern South Asian-American women. Focused on blending tradition with modernity, KYNAH celebrates cultural heritage through innovative and refined designs. The brand is committed to exceptional quality and a personalized shopping experience that fosters confidence and self-expression.The Role We are seeking a results-driven Store Manager to lead and manage all aspects of retail operations. This is a hands‑on leadership role requiring strong ownership, commercial awareness, and the ability to consistently deliver measurable outcomes.The ideal candidate is highly responsive, solution-oriented, and able to make clear, confident decisions in a fast-moving environment while maintaining an exceptional client experience.Key Responsibilities Sales & Client Experience Own and drive store sales targets at both an individual and team levelLead the team in achieving and exceeding revenue goalsApply strong in-person sales strategies to improve conversion and client engagementDeliver a high-touch, personalized client experience aligned with luxury standardsManage client relationships and ensure a seamless end-to-end experienceStore Operations Oversee end-to-end store operations with strong attention to detailManage client appointment scheduling, coordination, and follow-ups to ensure a seamless experienceMaintain strong cross-functional communication with Customer Service, Production, and Management teams to ensure alignment on orders, timelines, and client needsOwn weekly store staff scheduling and ensure consistent store coverage at all timesProactively manage call-offs by arranging coverage and stepping in as needed to avoid disruption to client experienceServe as the on-call point of contact for staffing coverage and store-related needsEnsure inventory accuracy, shipment coordination, and operational efficiencyMaintain a consistently high standard of store presentation and readinessIdentify and resolve operational issues in a timely and effective mannerTeam Management & Leadership Lead full-cycle hiring for store roles, including sourcing, interviewing, and onboardingTrain, coach, and develop team members to ensure high performance and consistencyManage, coach, and develop a team including at least 4 direct reportsSet clear sales targets and performance expectationsMonitor performance, attendance, and productivityDrive accountability and a performance-focused team cultureEnsure proper staffing coverage and smooth daily operationsExecution & Productivity Manage multiple priorities with strong time management and attention to detailEnsure consistent execution with no operational backlogTake initiative and follow through on all responsibilitiesCommunication & Reporting Serve as the primary point of contact for store operationsMaintain clear and timely communication with internal teamsProvide regular updates on sales performance, operations, and client insightsWhat we are looking for Proven experience as a Store Manager or Retail Manager in a luxury or high-touch environmentStrong ownership mindset with a results-driven approachExperience managing and achieving both individual and team sales goalsStrong understanding of in‑person sales strategies and client conversionExperience hiring, training, and developing retail teamsAbility to operate effectively in a fast-moving environmentExcellent time management, organization, and multitasking skillsHigh attention to detail and strong execution capabilitiesLeadership experience managing a team, including at least 4 direct reportsStrong verbal and written communication skillsTechnical Skills Proficiency in Shopify, Asana, Gladly, or similar CRM and retail toolsAdvanced Excel skills with the ability to manage and analyze dataStrong PC proficiency and ability to work across multiple systemsSchedule Full-timeThis position requires weekend availability and will serve as the on-call point of contact for store operations as neededSuccess in this Role Consistent achievement of sales targetsWell-managed store operations with no backlogStrong team performance and accountabilityHigh client satisfaction and retentionClear ownership and measurable results#J-18808-Ljbffr