Pay: $50,000 to $70,000 base depending on experience, plus monthly bonus program tied to store performance
Job Type: Full time, salaried
Hours: Minimum 50 hours per week, including at least one opening, one closing, and one mid shift each week
Schedule: Open availability required, including nights, weekends, and holidays
Reports to: District Manager
Position Summary
The General Manager is responsible for the overall operation, profitability, and team performance of our Leavenworth Zaxby's. The GM directly supervises 2 to 5 managers and 15 to 50 team members, and is accountable for sales, profit, guest experience, and food safety.
Responsibilities
Drive sales growth through outstanding product quality and guest service
Hit period targets for sales, food cost, and labor
Write and post the weekly schedule by Thursday at 5 pm
Ensure the store is fully staffed with quality team members at all times
Recruit, hire, train, and develop team members, shift managers, and assistant managers
Conduct performance reviews for all team members and managers twice per year
Execute all operating systems daily to maintain a clean, organized restaurant
Purchase food, beverages, and supplies and oversee preparation to brand standards
Maintain working knowledge of all kitchen and FOH equipment and oversee preventive maintenance
Lead by example to maintain service standards throughout the day
Use management tools to keep accurate records and plan for sales and profit growth
Execute all marketing plans on time and accurately to drive repeat visits
Initiate and implement approved Local Store Marketing
Review P&L statements with the District Manager and take corrective action on variances
Continually develop assistant managers to prepare them for GM responsibility
Maintain food safety and cleanliness in compliance with federal, state, and local health codes
Handle coaching, counseling, and disciplinary documentation per company standards
Qualifications
2 plus years of QSR or fast casual management experience as a GM, or strong AGM ready to step up
Prior Zaxby's experience and ZU certification preferred
ServSafe certified, or willingness to obtain within 30 days of hire
Working knowledge of inventory purchasing, scheduling, POS systems, and reading KPIs
Comfortable reviewing and acting on P&L statements
Strong leadership, communication, and time management skills
Self directed and highly organized
Reliable transportation
Bilingual English Spanish a plus
Physical Requirements
Able to stand, walk, and use hands for prolonged periods
Able to lift, push, pull, and carry up to 50 pounds
Comfortable working in a restaurant environment with kitchen equipment and hazardous conditions
Comfortable working in an office environment with computer and office equipment
Benefits
Competitive base salary AND MONTHLY performance bonus
Profit Sharing
Paid time off
Free shift meals
Career growth and advancement opportunities
Zaxby'sAntioch5201 N Antioch Rd, Kansas City, MO 64119, USAStore Manager
Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.