Store Manager I - Amherst

Overview Work Location: Amherst, Massachusetts, United States of AmericaHours: 40 per weekPay Details: $72,280 - $108,160 USDLine Of Business: Personal & Commercial BankingJob Description: The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Banking business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for store growth by deepening customer relationships, putting the customer first and referring them to the right specialist to ensure we meet their needs and provide the best advice to customers.Depth & Scope Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions as requiredManages a small store and team (based on U.S. TD Bank store leveling criteria)Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals and business resultsAccountable for achieving store and individual performance metricsRequires knowledge of the business, banking and bank operationsRequires process management knowledge and knowledge of the risk profile for team processes supported, with strong ability to identify, track and resolve gapsProvides coaching, mentorship and guidance to teammatesOversees management of a team with risk considerations (low to high risk potential)Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partnersOriginates loan applications, handles conditions of lending and conducts loan closingsMaintains an active registration status with NMLSEducation & Experience Undergraduate degree or equivalent experience3+ years relevant experience (retail, customer service, and/or financial services)Business development skills, including ability to conceptualize and implement strategies1+ year leadership and coaching experienceSmall Business and Consumer lending experience preferredKnowledge of Bank product lines and services and understanding of Store operations and securityProven ability to manage competing priorities and align efforts to store goalsStrong financial analysis skillsStrong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customersExcellent verbal and written communication skillsDemonstrated ability to lead and motivate team membersProficient with Microsoft Office suiteNotary License (preferred)Customer Accountabilities Manages the service and advice team promoting a positive customer and colleague experienceLeads and develops a team of service and advice colleagues on services, product and sales conversations and/or advice-giving service strategies to improve the customer experienceCoaches to ensure customer issues are handled appropriately and participates in problem resolution where necessaryPromotes the Bank's presence within the community through participation and leadership in community groups and initiativesBuilds relationships by promoting a client/customer-centered organization and addressing customer needsContributes to the execution and achievement of team and store service targets and executes advice plan/objectivesEnsures store premises are professional and invitingEnsures overall colleague scheduling meets customer demandsOversees complex daily operational/administrative dutiesShareholder Accountabilities Creates store-specific strategies to grow the businessUses reporting to identify opportunities to deepen customer relationships and drive deposits, investments and loan growthPartners with Specialists to grow and advise new and existing customersWorks with partners across lines of business to grow the Store PortfolioManages the Store budget to meet expense and revenue objectivesDrives One TD to increase partnership across Retail and all Lines of BusinessProactively reaches out to prospects to develop relationships through needs-based conversationsIdentifies relationships with Personal, Small Business and COIs to generate demand for TD products and servicesSupports Operational Excellence and ensures compliance with bank operating policies and proceduresMaintains a culture of risk management and control aligned with risk appetiteEnsures colleagues are knowledgeable and minimize operational and regulatory riskCollaborates with Wealth and Business Banking to stay abreast of market trends and supports referrals across business linesHigher level leaders may act as change leadership in the Market/RegionOCC Language Regulatory definitions and eligibility for mortgage lending and licensing requirements, including NMLS registrationPhysical Requirements Details reflect job duties and necessary physical activities and are not an exhaustive list of responsibilities.Typical requirements include: sedentary work, frequent standing/walking, occasional lifting, and ability to handle multiple tasks, with some travel as applicable.Policy Note This description may contain references to company policies and compliance requirements. It does not alter the at-will nature of employment where applicable.#J-18808-Ljbffr