Store Manager

Job Purpose: The Store Manager is responsible for overseeing the day-to-day operations of the facility. This position supervises staff, volunteers, community service workers, etc. by performing the following duties.

Position Summary

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail store. This role drives sales and production goals, ensures operational excellence, and leads a team of employees, volunteers, and program participants in delivering outstanding customer service while supporting the organization's mission.

The Store Manager is accountable for store profitability, compliance, team development, and creating a positive, inclusive work environment.

Key Responsibilities

• Plan, prepare, and manage employee work schedules

• Assign team members to appropriate duties to ensure smooth daily operations

• Coordinate and direct merchandise preparation, pricing, and display standards

• Monitor cash handling, daily transactions, and reconciliation procedures

• Ensure compliance with security, sales, and recordkeeping practices

• Transport store funds to and from the bank

• Receive and respond to alarm calls (must maintain personal phone service)

• Maintain a clean, safe, and organized retail environment

• Orient new hires on emergency plans and procedures

Leadership & Team Management

• Interview, hire, train, and develop store employees

• Plan, assign, and direct work responsibilities

• Conduct performance evaluations and provide ongoing coaching

• Recognize strong performance and address performance concerns when necessary

• Support and implement performance improvement and corrective action processes

• Address employee and customer concerns professionally and effectively

• Assist with new hire onboarding paperwork for employees at assigned location

Customer & Community Experience

• Model exceptional customer service standards

• Respond to customer complaints or inquiries promptly and professionally

• Foster a welcoming environment for customers, donors, and community members

• Support inclusion and engagement of individuals with disabilities and those facing barriers to employment

Supervisory Responsibilities

Directly supervises employees within the assigned retail location. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include:

• Interviewing, hiring, and training employees

• Planning, assigning, and directing work

• Appraising performance

• Rewarding and disciplining employees

• Addressing complaints and resolving problems

Qualifications

• High school diploma or GED required

• Minimum three years of retail management or related supervisory experience preferred

Work Schedule Requirements

• Must be able to work evenings and weekends as business needs require

Skills & Competencies

• Strong leadership and team development skills

• Excellent customer service and communication abilities

• Ability to read and interpret safety rules, operating instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to effectively present information to customers and employees

• Strong mathematical skills, including calculating discounts, percentages, and commissions

• Sound judgment and problem-solving ability

• Proficiency with Microsoft Word and Microsoft Outlook

Certificates & Licenses

• Valid driver's license or reliable transportation

• CPR certification (or ability to obtain)

Additional Skills

• Ability to work effectively with individuals with disabilities and disadvantaged populations

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods

• Use hands to handle merchandise

• Reach with hands and arms

• Lift up to 10 pounds regularly, 25 pounds frequently, and up to 50 pounds occasionally

• Bend, stoop, kneel, crouch, or climb as needed

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Work Environment

• Regular exposure to retail environments, including moderate noise levels

• Occasional exposure to outside weather conditions

• Possible exposure to dust, fumes, or airborne particles

Benefits

• 401(k) eligibility after one year of employment

• Medical, dental, and vision insurance options

• Employee merchandise discount

• Sick leave, vacation, and holiday pay

• Incentive opportunities based on store performance