Store Manager, Glendale (Los Angeles)

The Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser, and an Inventory Operation Specialist. This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.What You Get To Do Every DayAchieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation ManagersManage day-to-day store operations, including scheduling, inventory management, and visual merchandisingFoster a positive and productive work environment, encouraging teamwork, collaboration, and open communicationTrain and develop associates on product knowledge, sales techniques, and customer service skillsActively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal's Diversity, Equity, and Inclusion trainingLead by example on the sales floorEnsure training on compliance with inventory management standards, policies, and proceduresEnsure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communicationExecute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environmentWhat You Bring To The RoleMinimum Requirements3+ years experience in store management, preferably in the luxury or fashion industryExperience working with a commissioned sales or retail organization and/or operationally intensive businessStrong customer service orientation, clienteling abilities, floor management and sales skillsExcellent analytical, critical thinking, problem solving, and troubleshooting skillsWell-developed organization and time management skills - especially multitasking and prioritizing competing demandsAbility to work in a fast-paced environment and build multiple cross-functional team relationshipsStrong team building skills in hiring, training, scheduling, driving employee engagement, and performance managementEffective interpersonal and communication skills, with the ability to lead and inspire a teamPassion for luxury fashion, sustainability, and The RealReal's missionAbility to work flexible hours to meet the needs of the business which may include holidays, evenings and weekendsPreferred RequirementsKnowledge of clienteling, consignment, sustainability, circular economy, and luxury retailBachelor's degree - preferable in Business or related fieldsAdvanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as providedComfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processesFluency in Spanish, French, Mandarin or other languages a plusCompensation, Benefits, + PerksEmployee Stock Purchase Plan401K with Company MatchMedical, Dental & Vision InsurancePaid Parental Leave9 Paid Company HolidaysFlexible Time Off (With Manager Approval)Find out more about our Benefits here.The expected salary range for this role is $101,745.00-$130,815.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.#J-18808-Ljbffr