Store Manager

GENERAL SUMMARY

The Store Manager is responsible for the daily operations of the store and ensuring superior and consistent customer service – Amaze Every Customer Every Time - to continue the growth and success of the Lori’s Ace brand. The candidate must manage and lead all staff, help drive sales and profitability, and build relationships with customers. The Store Manager will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures. This position requires between 45-55 hours/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Customer Service

• Work to achieve monthly and annual sales goals in B2C and B2B
• Work to achieve profitability goals on a monthly and annual basis
• Become one of the product experts in the store through training and on-the-job experience.
• Provide positive representation of and promote the Lori’s Ace brand in store and in the community.
• Promote Customer Service as the #1 priority. This will be accomplished on a daily basis as you lead by example, and through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Lead with energy and positivity.
• Ensure Ace Rewards signup percentages meet company goals

Operations

Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store.

• Actively manage the sales floor by coordinating and ensuring coverage throughout the store at all times
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Ensure receiving, checking in, stocking of merchandise for the store is being done efficiently and accurately.
• Ensure the daily maintenance, orderliness and cleanliness of the sales floor, stock room, outdoor merchandise areas, bathrooms, warehouses and break room.
• Ensure the store stays well stocked with merchandise throughout the day
• Ensure price changes and markdowns are being completed efficiently.
• Ensure products are stocked accurately, front faced, and priced correctly.
• Review monthly promotional signage and plan appropriate merchandising displays when needed.
• Create attractive store displays and endcaps
• Deter theft by executing established procedures across the store.
• Perform all other duties as assigned.

Hiring and Training of Associates

• Train, develop and coach staff at onboarding and throughout their tenure
• Review applications, schedule and conduct interviews, and recommend new hires.
• Encourage and track ongoing training and development on the team
• Recommend and execute corrective actions for employee improvement

Leadership

• Lead by example.
• Ensure the team is staying active, engaging with every customer, and completing their daily tasks.
• Create and maintain a positive and productive work environment
• Become an integral part of the community in which you live and work through civic organizations and being community minded.
• Collaborate with Owners on ways to better merchandise product, control expenses and increase sales.
• Participate in monthly store meetings and lead team huddles.

SKILLS AND KNOWLEDGE REQUIREMENTS

• High school diploma. Bachelor’s degree preferred.
• Minimum 5 years of experience managing people, including hiring, training, floor management, preferably in a retail environment with high volume of inventory
• Ability and willingness to learn about a vast array of products, including grills, hardware, paint, outdoor power, lawn and garden, electrical, plumbing and more. Prior knowledge of home improvement and construction problem solving preferred.
• Complete understanding of store layout and location of products, as developed through training.
• Comprehensive understanding of inventory management
• Excellent verbal and written communication skills
• Ability to influence and motivate others
• Ability to delegate and be self-directed
• Strong time management and organizational skills
• Experience with retail POS and inventory systems, or competency and experience with technical software applications
• Possess valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

• Ability to stand and walk for an extended period of time.
• Move and handle merchandise and fixtures up to 50 pounds
• Lift and bend

We are your local hardware store, a vital part of your community, and a well-loved and trusted brand. While others have become large and impersonal, at Ace we've remained small and very personal. That's why we say a visit to Ace is like a visit to your neighbor. The Ace community of retailers has grown to 5,600 stores and is the largest retailer-owned cooperative in the world.
Lori's Ace Home & Hardware has stores in Fayetteville, NC and Surf City, NC. Locally owned and operated, Lori's Ace provides a superior customer experience and offers a vast selection of home and hardware products from premium national brands, including Stihl, Benjamin Moore, Milwaukee, Big Green Egg, Traeger, Yeti, and many more. Special departments in Lori's Ace include home and gift, outdoor decor, patio furniture and a garden center.
Working at Lori's Ace is not just a job. You will be part of the Ace family and we want you to enjoy coming to work. We work hard but we have fun in the process, too. Are you ready to join the Ace family?

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