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Store Manager

Jiffy Lube

Derry, NH

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JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Communication Skills, Concrete, Corporate Policies, Customer Support/Service, Driver's License, Environmental Compliance, Environmental Regulations, Facilities Management, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, OSHA, Organizational Skills, People Management, Problem Solving Skills, Resolve Customer Issues, Retail Management, Revenue Growth, Sales, Team Player, Time Management
LOCATION
Derry, NH
POSTED
7 days ago
Job Purpose

As a Store Manager, you are responsible for overseeing and optimizing all aspects of store operations while leading and developing a strong team. Your role involves managing daily activities in accordance with M.C. LLC and Jiffy Lube policies and procedures. You will drive store success by delivering exceptional customer service, ensuring a well-maintained and organized facility, effectively managing inventory, overseeing accurate cash handling, and strategically utilizing labor to enhance overall performance.

Duties and Responsibilities
  • Oversee, lead, and train a team.
  • Represent Jiffy Lube in a positive and exceptional manner.
  • Exceed customer service expectations on a daily basis.
  • Enforce safety, attendance, personal behavior, and various additional company policies.
  • Ensure compliance with OSHA and environmental regulations.
  • Maintain awareness and knowledge of current sales and sales targets.
  • Investigate and resolve customer complaints/warranties to company expectations.
  • To ensure the completion of all required computer-based training and other on-the-job training at the facility.
  • Manage the flow of customer traffic to optimize service times.
  • Generate sales for the store and revenue for the company.
  • Orders, receives and audits inventory to ensure optimum inventory control.
  • Communicates effectively to address issues or concerns in a timely manner with employees, leadership team, and HR team.
  • To attend monthly manager meetings and then conduct monthly store safety meetings informing the store employees on the important topics covered.
  • Additional duties as assigned.
Qualifications/Requirements
  • 1-2 years of experience managing employees
  • 2-3 years of automotive/quick lube experience required.
  • Valid U.S. driver's license
  • Excellent interpersonal and communication skills
  • Succeeds in a team environment and works well with others
  • Passion for customer service
  • Passion for automotive repair and maintenance
  • Weekends required
Working Conditions
  • Fast-paced environment.
  • Intermittent pressure to produce under severe time constraints and deadlines.
  • May be required to work beyond office hours and weekends from time to time.
Physical Demands
  • Must be able to stand on concrete or metal surfaces for extended periods of time (typically no longer than 8 hours.)
  • Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
  • Lift and move inventory items, trashcans and other work-related items (up to 50 pounds).
  • Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours.
  • Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the shift.

About the Company

J

Jiffy Lube