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Store Manager - Billings, MT (Shiloh Crossing)

City Brew Coffee

Billings, MT

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JOB DETAILS
SKILLS
Auditing, Billing, Budget Management, Budgeting, Coaching, Communication Skills, Corporate Policies, Cost Control, Cost of Goods Sold (COGS), Customer Support/Service, Database Administration, Employee Relations, Establish Priorities, Financial Management, Food Services, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Marketing, Multitasking, Operations Management, Operations Processes, POP (Post Office Protocol), Performance Metrics, Physical Demands, Profit & Loss, Retail, Retail Management, Service Delivery, Team Building
LOCATION
Billings, MT
POSTED
4 days ago
Store Manager - City Brew Coffee

Position Title: Store Manager
Location: City Brew Coffee, 802 Shiloh Crossing Blvd., Billings, MT 59106
Employment Type: Full-time
Reports to: District Manager

Who We Are

City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on high-quality products, outstanding customer service, and a welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, connect, and enjoy the perfect cup.

Who You Are

Our Store Managers live and lead by The Three Things that define success at City Brew:
  • Inspire - Motivate, coach, and develop your team to deliver exceptional service and embody our "Serve Without Compromise" culture.
  • COGS Control - Drive profitability through effective inventory management, waste reduction, and strong cost-of-goods oversight.
  • Labor Control - Optimize scheduling and staffing to meet business needs while maintaining productivity and payroll efficiency.
General Responsibilities

Responsible for the daily planning, management, and leadership of a City Brew retail store/kiosk, including exceptional product quality, guest service, inventory control, cost management, and other duties as assigned by the District Manager and Corporate Office.

What You'll Do
  • Recruit, hire, train, and develop a high-performing team in alignment with City Brew standards and payroll budgets.
  • Lead by example in delivering exceptional guest service and product quality.
  • Manage store financial performance, including budgets, labor, and cost of goods.
  • Maintain strict cash handling procedures and conduct regular audits.
  • Ensure cleanliness, organization, and maintenance of all store areas.
  • Oversee inventory systems to maintain optimal stock levels while minimizing waste and shortages.
  • Execute and support marketing initiatives, including POP placement and local store engagement.
  • Ensure compliance with all company policies, procedures, and operational standards.
  • Partner with the District Manager and Corporate Office on employee relations matters, including hiring, discipline, evaluations, and investigations.
  • Support employee engagement and recognition initiatives.
  • Communicate effectively with leadership regarding store performance, staffing, and operational needs.
  • Complete all additional duties as assigned to support store success.

    The tasks listed here show the main responsibilities of the role but don't include everything. You may be asked to take on other related duties as needed.
What We're Looking For:
  • Strong leadership and team development skills
  • Proven ability to manage operations, budgets, and performance metrics
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Working knowledge of service industry operations, preferably coffee or retail
  • Ability to maintain confidentiality and professionalism
  • Passion for coffee and creating exceptional guest experiences
Education and Experience
  • Previous management experience required
  • Experience in retail, food service, or coffee industry preferred
Physical Requirements
  • Ability to stand for extended periods
  • Ability to lift and carry store supplies and equipment
  • Maintain stamina throughout scheduled shifts
Why Join City Brew?
A welcoming team and culture built on honesty, positivity, and improvement
  • Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
  • You'll have the chance to make a real impact, grow your career, and shape the future of a brand built on quality, community, and connection.
  • Free/discounted drinks and chance to share your love for coffee with others


Apply today to join the Brew Crew and help us live out The Three Things every day!

City Brew Coffee is an Equal Opportunity Employer

Disclaimer:

This job description is intended to provide a general overview of the responsibilities and requirements of the Store Manager position at City Brew Coffee. It is not exhaustive and may not include all tasks and duties the Store Manager will be expected to perform. Additional duties may be assigned as needed to support the store's operations and ensure excellent customer service. City Brew Coffee reserves the right to modify this job description at any time, with or without notice. If at any time during your tenure as Store Manager you are unable to fulfill the responsibilities or if your availability changes, a title change with a corresponding pay adjustment may be considered. This version supersedes all previous versions.

About the Company

C

City Brew Coffee

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