Total Rewards: Benefits/Incentive InformationLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight – because quality care helps us see the joy in life, learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.Requisition InformationRequisition ID: 933620Store #: 002265 LensCraftersPosition: Full‑TimeGeneral FunctionThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Major Duties & ResponsibilitiesConveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.Provides on-the-job training and guidance to team members using Company provided programs.Analyzes store financial data and makes recommendations regarding steps that can improve profitability.Strives to achieve “Far Exceeds Expectations” on all targets set in the following areas:NPS – Net Promoter Score% Sales to PlanCustomer CountStore Operating Profitability% Saturation of TrainingKey Performance Indicators, to include exam growth and retentionRecruits and selects high‑caliber staff.Forecasts staffing needs through the use of the labor scheduling model.Performs administrative duties including payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide a customer experience that exceeds expectations noted through the NPS portal.Leads Doctor of Optometry business partnership and co‑planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes guidelines in the LC Inventory Management System and Order Tracker as part of global POS.Ensures all Company‑approved safety programs are implemented and maintained consistently per standards.Conducts monthly safety inspections of store premises using a self‑inspection checklist. Reports all contacts by local, state, federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours in writing.Maximizes Optometric partnerships through participation and involvement in Coverage, Walk‑in Availability, In‑house Prescriptions, Doctor Detailing, and Co‑op Relationships.Maintains a safe and fun working environment for all associates and customers.Takes pride in the store appearance and executes visual directives to achieve a consistent company message.Basic QualificationsHigh School graduate or equivalent.4+ years of management/supervisory experience.Comprehensive knowledge of operations, processes, and business implications.Strong influencing and negotiating skills.Team‑building and management skills.Knowledge of current optical theory and merchandise.Strong communicator and listener.Strong basic math skills (addition, subtraction, multiplication, division).Sales skills.Familiarity with cash register, computers, and calculators.Ability to manage time under aggressive deadlines.Preferred QualificationsCollege degree or equivalent.State licensure (if applicable) and/or ABO Certification in non‑licensed states.LensCrafters Final Inspector Certification.LensCrafters Quality, Fitting, and Adjusting Program certification.Previous experience in customer service and retail.Knowledge of current store merchandise.High level of business acumen, including detailed knowledge of the LC Dashboard.This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.#J-18808-Ljbffr