About Grocery Outlet: Our Mission: Touching lives for the better
Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service
About the Role:
The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.
Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect. This role reports to the Store Manager.
Responsibilities Include:
Leadership & Team Development
Task direction and support: Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.
Workflow Management: Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.
Policy Enforcement: Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.
Customer Service & Sales
Sales & Margin: Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.
Customer Engagement: Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.
Problem Resolution: Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.
Pricing Execution & Shrink Controls: Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.
Operations, Inventory & Merchandising
Inventory Management: Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock.
Receiving & Logistics: Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.
Stocking & Rotation: Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.
Store Conditions: Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.
Merchandising: Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.
Financial & Administrative (As Applicable)
Cashier Support: Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.
Office Duties: Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.
Equipment Operation: Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.
Food Safety, Safety and Compliance
Maintain clean work environment.
Ensure documentation is completed (cleaning logs, temp logs).
Follow food safety/handling procedures, safety and company policies.
About You:
High school diploma, GED, or equivalent preferred.
Previous grocery or retail experience required. 2-5 years preferred.
Flexible schedule to meet business needs.
Ability to work in harmony with others as a team member and leader.
Ability to interpret, understand, and follow instructions.
Ability to deliver friendly, courteous, prompt customer service.
Excellent verbal, written, and listening communication skills.
Ability to interact with customers, associates, truck drivers, and ve
"Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We provide name-brand grocery items at up to 60% off conventional grocery store retail prices, with over $3.6 billion in annual gross sales. We offer a unique business opportunity for aspiring entrepreneurs, skilled grocery, retail, and food service veterans to operate a Grocery Outlet Bargain Market independently under a license from us and be part of the respected Grocery Outlet brand. Imagine the benefits of being in business for yourself with the advantage of the Grocery Outlet name and distinctive business model behind you!"