This role is vital to the success of our retail stores, focusing on providing exceptional customer service. Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer product questions, and recommend suitable solutions. They are responsible for promptly resolving customer concerns to ensure high satisfaction, staying informed about product features, and maintaining store quality and visual standards.
Key duties include engaging with customers, handling payments, and managing store merchandise, often involving contact with minors and access to sensitive information and valuables. The position requires working at Store #2600 located at 2627 Biscayne Blvd., Miami, FL. A criminal background review is conducted to ensure safety, protect company operations, and uphold customer and staff safety. The role emphasizes delivering excellent service while meeting sales goals.