Job DescriptionCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. Specialists are expected to promptly resolve concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high visual and quality standards. They must achieve excellent customer service while consistently meeting store sales goals.Location: Store #7374, 8383 N Stoddard Ave, Kansas City, MO 64152-6058.Job duties involve contact with customers, including minors, and include access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Criminal history review is required.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition of assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum QualificationsMust be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionMust be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodationPreferred QualificationsHave a valid, unrestricted Driver's LicenseHave at least a High School diploma or GEDHave at least one (1) year of experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint‑related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one languageAbility to read, write, comprehend, and communicate in SpanishEqual Employment Opportunity StatementSherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.#J-18808-Ljbffr