Store Assistant Manager

Store Assistant Manager

La Habra, California, United States

Job Duties

Include but are not limited to the following:

• Financial, Operational Oversight, and Revenue Growth:
• • Assists in achieving financial objectives by helping to develop, monitor,and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
  • Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
  • Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
  • Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
  • Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.
• Staff Coordination and Development:
• • Assists in recruiting, training, and supporting café staff and supervisors.
  • Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
  • Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
  • Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.
• Guest Service and Relations:
• • Supports achieving and maintaining overall guest service goals through team coordination.
  • Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
  • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
• Compliance and Safety:
• • Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
  • Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

  Qualifications

  • Minimum of 1-2 years of experience in the F&B or similar industry.
  • Bachelors degree in business, marketing, or a related field preferred.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Strong organizational and project management skills.
  • Friendly and personable demeanor.
  • Proficient in Microsoft Office and relevant software.
  • Bilingual (Korean and English) preferred.
  • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
  • Must become certified in the Tous Les Jours specified food safety program within 30 days of employment.

  Employee Benefits

  • Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid)- Medical insurance starts on the very 1st date.
  • Life Insurance (Company 100% paid)
  • Flexible Time (starting time can vary everyday)
  • Short Term and Long-Term Disability Leave (short term 100% covered)
  • Lifestyle Allowance - up to net $50 per Month (Annually $600)
  • Cellphone reimbursement eligible
  • Employee Discounts (40% off All company products & services)
  • 401(k) 5% Match (no vesting period!) from Day 1
  • Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier.
  • Wellness Day: 40 Hours (Use it or Lose it System)
  • Paid Maternity Leave (paid 100% for 12 weeks)
  • Paid Secondary Caregiver Leave (up to 2 weeks)
  • Paid Creative Leave
  • Paid Holidays (11 days)
  • Educational Benefit
  • Employee Club Activities
  • & Much More!