Storage Manager

• Summary

The Storage Manager is responsible for financial P&L management of storage projects from RFQ through final invoice, maintaining and developing key customer accounts

• Roles and Responsibilities
• Foster an environment of team work, compliance and continual improvement
• Adhere to the Companys objectives, i.e. Safety, Quality, Environmental and Information Security
• Ensure compliance with company & department standard operating procedures
• Work closely with sales team to identify customer opportunities and manage the development of commercial proposals
• Provide commercial and project management support during the inquiry to billing phases of customers equipment to be stored at MCO-I
• Plan, schedule and coordinate inspection work scope with clients
• Create and prepare work scope execution job books to include routers, drawings, IRF forms and balance records
• Plan, schedule and coordinate customer visits to witness inspection work scope
• Review job book and collaborate with the engineering department for job release
• Prepare job reports for customer
• Acknowledge receipt of inquiry
• Initiate the customer setup process
• Perform margin workup
• Acknowledge receipt of orders
• Ensure that all project and commercial documents are organized and stored in the designated location
• Acknowledge the receipt of new orders
• Assist in the finalization of terms and conditions
• Perform project commercial releases
• Perform order booking in SAP
• Perform commercial project closing
• Prepare and submit invoices on scheduled frequency
• Perform invoice tracking
• Submit storage accrual requests to accounting at the end of each quarter
• Perform payment processing
• Close SAP-SD sales orders
• Develops and supports the commercial strategy for Storage within the organization
• Looks for opportunities to increase customer satisfaction by identifying areas for improvement
• Resolves issues with contracts and commercial operations
• Contact regular and prospective customers to build/strengthen business relationships and keep them informed of our storage capabilities
• Answer customers questions about storage services, prices, and space availability
• Manage & support the team in all Commercial and Execution matters to ensure highest level of customer satisfaction/support
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provides leadership on all operations & development work
• Develop and achieve annual SMART goals for self and direct reports, as approved by manager
• Conduct performance reviews for all direct reports on defined frequency
• Ensures commercial & execution practices comply with business goals and safety requirements
• Monitor market conditions, product innovations, and competitors products, prices, and sales
• Maintain high customer satisfaction ratings that meet company standards
• Attend weekly production meetings as required
• Identify opportunities for training to further develop team members
• Perform monthly closing efforts as required by accounting
• Assist controller and account managers with collection process as needed
• Responsible for cost controlling and performance analysis of projects
• Responsible for all storage commercial functions, including but not limited to:
• Contract Review
• T&C Review and Negotiation
• Perform commercial reporting and controlling tasks
• Assist with monthly project margin reviews using WIP report prepared by controller
• Closely monitor storage capacity and plan
• Assist in annual budget creation for the storage business
• Assist in financial reporting (booking, sales, gross profit, cash flow)
• Manage storage execution teams
• Responsible for the coordination with FS PMs and storage clerks for accurate recordkeeping of items entering storage for accurate cost / revenue tracking.
• Responsible for accurate recordkeeping of kit boxes going into storage and corresponding kit box inventory lists
• Manage and report department KPI's on a monthly basis
• Responsible for managing and maintaining storage tracker to have complete visibility of space availability while accurately tracking customer equipment
• Continuously analyze process to determine opportunities for improvement aimed at increasing efficiency and profit
• Attend relevant training and continuing education courses as approved by manager
• Other duties, responsibilities and activities may change or be assigned
• Requirements
• Bachelor's degree in Business or related field.
• Highly organized, self-motivated and able to work independently, as well as work within a TEAM atmosphere.
• Excellent communication skills - written and verbal.
• Excellent listening and presentation skills.
• Excellent analytical and structured problem-solving skills
• Conduct business as a representative of the company in a professional and ethical manner
• Exhibit and promote positivity and teamwork within the organization
• Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization
• Familiarity with MS Dynamics and SAP
• High personal productivity and motivation
• Strong understanding of Commercial Terms and Conditions, Incoterms, Sales & Use Tax application
• Proficiency in MS Office
• Sound business operations and commercial awareness
• Ability to work well with internal and external customers, sales, and suppliers in a fast paced environment
• Preferred Skills
• Lean concepts
• Inventory Management concepts