Storage District Manager/ Self-Storage and Property Operations

District Manager

Office-Based in Jefferson City, TN

Regular Full-Time Monday-Friday, 8:30 am - 5 pm (occasional Saturdays may be required; closed on Sundays)

Overview and Essential Functions:

Overview: Are you passionate about operational excellence, providing remarkable customer experience, and driving sales? If you take pride in developing and leading an effective team, motivating them to achieve desired goals, then you're the leader we're looking for! Join the dynamic team at a rapidly expanding self-storage company with 42 facilities across Tennessee, Kentucky, North Carolina, and Florida. As a District Manager, you'll play a vital role in our diverse team, contributing to our exceptional company culture. We're seeking passionate leaders to oversee the day-to-day operations of our Jefferson City and surrounding area facilities.

Job Description:

Storage District Manager/ Self-Storage and Property Operations Role:

• Lead an engaged district team.
• Motivate and retain a dedicated team of customer-facing Property Managers.
• Drive your team with effective communication and provide coaching on customer service and sales strategies.
• Actively seek customer feedback and address any service-related issues promptly.
• Collaborate effectively with team members and other leaders to meet objectives and effectively implement business strategies. Serve as a knowledgeable resource on operational and customer-centric matters.
• Develop and execute district-level strategies tailored to capitalize on each store's unique strengths and opportunities to foster a portfolio of thriving stores.
• Operational Excellence:
• Manage physical assets, including repair and maintenance systems, vendor management, and cleaning standards.
• Oversee delinquent tenant processes, reducing delinquency rates, and improving customer retention through coaching.
• Oversee auctions within the district.
• Conduct property audits to ensure operational standards and safety compliance.
• Deliver Outstanding Customer Service:
• Provide a welcoming and well-maintained environment to customers through effective facility maintenance and vendor management.
• Address customer inquiries and concerns promptly and professionally.
• Grow and Maintain a Robust Business:
• Drive the business forward using analytics to identify trends and develop strategies to capitalize on opportunities in your district.
• Exceed sales targets through unit rentals, insurance, and moving supplies.
• Manage cash handling, including balancing receipts, pursuing collections, and overseeing bank deposits.
• Collaborate with team members across various locations for collective success.
• Run errands and travel to different store locations as needed.
• Manage processes efficiently to ensure work assignments are completed.
• Travel within the district is required.

Storage District Manager/ Self-Storage and Property Operations Qualifications:

• Demonstrated experience (1+ years) in overseeing multi-unit operations in sectors such as retail, leasing, rental, or other customer service-oriented fields, managing 8 or more stores.
• A person of integrity, possessing outstanding leadership, interpersonal, communication, and problem-solving abilities.
• A Bachelor's degree is preferred.
• Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry.
• Proven track record of top-tier performance.
• Exceptional communication and time management skills.
• Passion for sales and customer service excellence.
• Weekend availability by telephone.
• 1 work Saturday per month is required during peak season.
• Proficient in computer systems with a minimum typing speed of 35+ WPM.
• Possess a valid driver's license and a reliable personal vehicle.
• Comfortable working seated at a desk or standing for extended periods.
• Familiarity with the local community and services.
• Authorized to work in the United States.
• Successful completion of pre-employment drug screen and background check.
• Ability to provide three professional references.

Note:

If you have experience in sales, customer service, retail, hospitality, property management, or related fields, we encourage you to apply. We welcome applicants from diverse backgrounds.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Self-storage property management: 1 year (Required)

License/Certification:

• Driver's License (Required)