Stocker Retail Ops - Full Time (Caesars Palace LV)

The Retail Stock Associate provides excellent customer service for both internal and external guests. He or she ensures merchandise is transferred from the receiving dock to the sales floor. The Retail Stock Associate receives, unpacks, and delivers merchandise. He or she ensures that the back stock is put away in the stockrooms. All retail Team Members should be outgoing, upbeat, energetic, and dependable. MUST BE 21 YEARS OF AGE OR OLDER.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

• Must be 21 years of age or older
• 1 year customer service experience required.
• 1 year Retail Stock experience required.
• The ability to work with minimal supervision.
• Knowledge of basic math.

ADDITIONAL REQUIREMENTS:

• Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke.

The Retail Stock Associate must be able to safely lift up to 50 pounds, push and pull heavy loads and work standing for 90% of the day. He or she will be required to work in a fast-paced environment that is physically demanding.

Appearance

• Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times.

Customer Service: both internal and external customers

• Maintain customer service levels in accordance with Family Style Service standards
• Acknowledge and greet guests with a smile
• Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer

Teamwork

• Communicate all daily activities to the next shift on duty.
• Respond to pages in a timely manner.
• Partner with fellow associates to create a strong team.
• Communicate daily activities to the Supervisor on Duty.
• Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.

Stock Management

• Receive the shipments in a timely manner
• Receive, unpack, and put away or transfer the daily deliveries of merchandise
• Receive in DC shipments and notify Supervisor on Duty if there are discrepancies
• Deliver and replenish beverages
• Receive orders of Pepsi, liquor, wine, and beer
• Receive requisitions from the loading dock
• Follow delivery schedule set forth by the Retail Manager
• Transport merchandise from the receiving dock to the store locations
• High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
• Complete stock counts as requested
• Maintain and manage stock areas
• Inform the Supervisor on Duty if there are overstock items or out of stocks
• Complete on hand logs where applicable for the stock room areas
• Monitor alcohol and beer inventory and assist with ordering where applicable
• Assist in completing store to store transfers

Housekeeping

• Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered.
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Collect and dispose of trash where applicable.

Miscellaneous

• Attend mandatory meetings and training sessions.
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories and special events as requested.

Working Conditions:

• Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke.

The Retail Stock Associate must be able to safely lift up to 50 pounds, push and pull heavy loads and work standing for 90% of the day. He or she will be required to work in a fast-paced environment that is physically demanding.

Appearance

• Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times.

Customer Service: both internal and external customers

• Maintain customer service levels in accordance with Family Style Service standards
• Acknowledge and greet guests with a smile
• Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer

Teamwork

• Communicate all daily activities to the next shift on duty.
• Respond to pages in a timely manner.
• Partner with fellow associates to create a strong team.
• Communicate daily activities to the Supervisor on Duty.
• Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.

Stock Management

• Receive the shipments in a timely manner
• Receive, unpack, and put away or transfer the daily deliveries of merchandise
• Receive in DC shipments and notify Supervisor on Duty if there are discrepancies
• Deliver and replenish beverages
• Receive orders of Pepsi, liquor, wine, and beer
• Receive requisitions from the loading dock
• Follow delivery schedule set forth by the Retail Manager
• Transport merchandise from the receiving dock to the store locations
• High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
• Complete stock counts as requested
• Maintain and manage stock areas
• Inform the Supervisor on Duty if there are overstock items or out of stocks
• Complete on hand logs where applicable for the stock room areas
• Monitor alcohol and beer inventory and assist with ordering where applicable
• Assist in completing store to store transfers

Housekeeping

• Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered.
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Collect and dispose of trash where applicable.

Miscellaneous

• Attend mandatory meetings and training sessions.
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories and special events as requested.

Working Conditions:

• Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke.