Beverages, Coaching, Communication Skills, Computer Skills, Customer Support/Service, Equipment Maintenance/Repair, Espresso Making, Food Safety, Food Services, Literacy, Manual Dexterity, Needs Assessment, Operations Processes, Organizational Skills, Performance Reviews, Safety/Work Safety, Sales
Pay Range: $16.75- $20.30 Starting at $18/hr
SUMMARY
Associate ensures total operation and service that meets standards providing customers with prompt service, quality coffee selection, purchase, and preparation per Price Chopper standards through supervision of Baristas. Assists Food Service Manager with daily operating procedures that include quality Price Chopper operations, financials, and training of Barista associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Consistently works within to provide fast, friendly, helpful and efficient customer service at all times.
- Responsible for determining customer needs and making suggestions in serving those needs with appropriate product.
- Responsible for sampling and suggestive selling.
- End each customer transaction with a "Thank You".
- Assist Food Service Manager in hiring new associates.
- Coach and train new associates to Barista Certification.
- Responsible for self and directing Certified Barista associates to follow store, Price Chopper policies and procedures. (Assistant and 1st Certifications).
- Responsible for following all health, safety, and food safety guidelines for all products.
- Responsible for assisting customers in product selection.
- Maintain customer service area, including equipment in a clean and appealing manner.
- Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
- Demonstrate a "just say yes" behavior when taking care of customers.
- Responsible for self and Baristas preparing a variety of customer beverage orders to Price Chopper standards.
- Responsible for self and Baristas performing all cleaning tasks in accordance with schedules and cleaning standards.
- Responsible for following all merchandising standards, stocking, and rotation.
- Assure all equipment maintenance is followed to procedure and schedule.
- Perform all cash handling and register policies and procedures and accountability.
MINIMUM QUALIFICATIONS
- Must be at least 18 years of age.
- Satisfactory Performance Reviews
- Basic Literacy
- Basic Computer Skills
- Strong Communication Skills
EDUCATION AND EXPERIENCE
- 6-12 months of related experience.
PHYSICAL REQUIREMENTS
- Exposure to Hot Environment: Occasional 1-3 Hours
- Exposure to Cold Environment: Occasional 1-3 Hours
- Standing: Constant 5-8 Hours
- Walking: Constant 5-8 Hours
- Grasping/Finger Movement & Dexterity- Left/Right Hands: Constant 5-8 Hours
- Bending: Frequent 3-5 Hours
- Twisting: Frequent 3-5 Hours
- Pivoting: Frequent 3-5 Hours
- Squatting/Kneeling: Occasional 1-3 Hours
- Pushing/Pulling: Occasional 1-3 Hours up to 50lbs
- Lifting: Frequent 3-5 Hours up to 25lbs
- Lifting: Occasional 1-3 Hours up to 50lbs
EQUIPMENT USED
- Kitchen equipment
- Starbucks products
- Compute Applications
- Barista equipment
- Register
- Phone
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.