Amusement Parks, Carpentry, Communication Skills, Computer Skills, Concrete, Conflict Resolution, Continuous Improvement, Corporate Policies, Detail Oriented, Driver's License, Electrical Components, Electricity, Establish Priorities, Interpersonal Skills, Liability Insurance, Lift/Move 50 Pounds, Mentoring, Operations Management, Problem Solving Skills, Production Control, Safety/Work Safety, Sales Closing Skills, Team Lead/Manager, Technical Operations, Time Management, Use Cases, Vehicle Driving, Willing to Travel
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Stagehand/General Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Stagehand/General Technician will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to support the Entertainment Department in performing the general technical duties for various shows and activations in order to provide Park Guests with a high-quality entertainment experience matching the expected level of Dolly and the Dollywood brand.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Be knowledgeable of assigned location and its technical equipment
- Be knowledgeable of show content and individual productions tracks
- Assist technical set up of shows and activations
- Be able and willing to share knowledge and best use cases with other technical team members
- Must work well with Stage manager, Technical Operations Area Assistant Team Lead, cast and crew
- Responsible for staging and resetting various stages for all shows and activations
- Change stage sets for different shows
- Wear Dollywood Entertainment provided costume or uniform
- Keep work area orderly, neat, safe, and well-maintained
- Assist in other areas of Entertainment Division as directed
- Have a basic knowledge of electricity
- Operate a spotlight
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be minimum 18 years of age
- High School diploma or equivalent
- Minimum 2 years backstage experience with school, community or professional theaters preferred
- Carpentry and electrical skills preferred
- Basic computer skills required
- Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
- Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must maintain a professional appearance with good personal hygiene
- Must promote and support a "team" work environment by cooperating and helping co-workers
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Able to comprehend instructions and retain information
- Able to perform duties consistently while creating a safe and secure environment for hosts and guests
- Able to be flexible and handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Must be able to hear well in noisy environments
- Able to see near and far and have good color and depth perception
- Must be able to operate electrical equipment properly
- Able to communicate over headset and radio
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
- Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record.
- Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Physical and Cognitive Requirements
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
- Able to sit and/or stand for long/short periods
- Able to have physical mobility enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
- Must have mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
- Able to climb and work comfortably in high positions up to 80 ft off the ground
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.