Staff, Technology Operations - Customer Experience, Discovery & Growth

Position Summary...

What you'll do...

The Staff, Technology Operations - Customer Experience, Discovery & Growth role is responsible for driving strategic initiatives that improve customer acquisition, engagement, discovery, and conversion across digital commerce platforms. This leader will partner across Product, Engineering, Merchandising, Marketing, Analytics, and Operations teams to optimize the customer journey-from homepage experiences and product discovery to ordering and checkout. The role requires a blend of business strategy, operational excellence, and technology program leadership to drive initiatives that increase traffic, improve conversion, enhance merchandising effectiveness, and maximize the impact of promotional and advertising programs. The ideal candidate has extensive experience leading large-scale cross-functional programs in ecommerce, digital retail, customer experience, growth, merchandising, or digital marketing environments. Key Responsibilities Customer Experience & Homepage Strategy

• Lead strategic initiatives to improve the end-to-end customer experience across digital channels.
• Drive optimization of homepage experiences, navigation, content placement, and customer engagement strategies.
• Partner with Product and Engineering teams to enhance customer journeys across browse, search, discovery, cart, and checkout experiences.
• Identify friction points and implement solutions that improve customer satisfaction and conversion performance.

Discovery & Conversion Optimization

• Develop strategies that improve product discovery, relevance, and customer engagement.
• Partner with Search, Recommendations, Personalization, and Merchandising teams to optimize customer journeys.
• Analyze customer behavior, funnel performance, and conversion metrics to identify opportunities for growth.
• Lead experimentation and A/B testing initiatives focused on improving conversion rates and customer engagement.

Ordering Experience & Funnel Performance

• Drive initiatives that simplify and improve the ordering experience.
• Partner with product and engineering teams to optimize checkout flows, cart experiences, and purchase completion rates.
• Monitor key customer funnel metrics and develop action plans to address performance gaps.
• Improve operational processes supporting seamless customer transactions and fulfillment experiences.

Traffic Growth & Customer Acquisition

• Partner with Marketing and Growth teams to drive customer acquisition and engagement strategies.
• Support initiatives that increase site traffic through digital marketing channels, strategic campaigns, and promotional programs.
• Develop frameworks to measure traffic quality, customer engagement, and conversion outcomes.
• Collaborate with teams to maximize the effectiveness of acquisition investments.

Promotions & Merchandising Strategy

• Lead cross-functional programs supporting promotional events, seasonal campaigns, and category growth initiatives.
• Optimize merchandising placements and promotional strategies to maximize customer engagement and sales performance.
• Partner with category and merchandising teams to improve visibility of strategic products and campaigns.
• Develop operational frameworks that enable scalable and repeatable promotional execution.

Advertising & Placement Strategy

• Partner with advertising, marketing, and merchandising organizations to optimize:

• Banner advertising performance

• Homepage placements

• Sponsored content

• Promotional placements

• Category and search placements

• Drive initiatives that balance monetization opportunities with customer experience objectives.

• Establish measurement frameworks to evaluate advertising effectiveness, engagement, and conversion impact.

Technology Operations & Program Leadership

• Lead large-scale, complex programs spanning Product, Engineering, Marketing, Merchandising, Operations, and Analytics teams.
• Develop business cases, strategic roadmaps, operational plans, and executive updates.
• Manage program governance, dependencies, risks, and stakeholder communications.
• Drive operational excellence through scalable processes, automation, and continuous improvement.

Data Analytics & Business Insights

• Leverage customer, traffic, conversion, and merchandising data to drive strategic decision-making.
• Develop dashboards and reporting frameworks to monitor business performance.
• Translate insights into actionable recommendations that improve customer outcomes and business results.
• Define KPIs and success metrics aligned with growth, customer experience, and operational objectives.

Required Qualifications

• Bachelor's degree in Business, Technology, Engineering, Marketing, Analytics, or related field.

• 8+ years of experience in ecommerce, digital commerce, technology operations, product operations, customer experience, merchandising strategy, growth, or related fields.

• Experience leading large-scale cross-functional initiatives involving technology and business stakeholders.

• Strong understanding of:

• Ecommerce customer journeys

• Homepage optimization

• Product discovery and search

• Conversion funnel management

• Digital merchandising

• Customer acquisition strategies

• Experience working with digital marketing channels including SEM, display advertising, promotional campaigns, and on-site merchandising.

• Strong analytical and problem-solving skills with the ability to translate insights into business outcomes.

• Excellent stakeholder management and executive communication skills.

Preferred Qualifications

• Experience in large-scale ecommerce, marketplace, or omnichannel retail environments.
• Experience supporting homepage, search, recommendations, personalization, or growth product teams.
• Knowledge of digital advertising ecosystems, sponsored placements, and retail media platforms.
• Experience with experimentation platforms and A/B testing methodologies.
• Familiarity with analytics tools such as Tableau, Looker, Adobe Analytics, Google Analytics, or similar platforms.
• MBA or advanced degree preferred.

Success Metrics

• Traffic growth and customer acquisition
• Homepage engagement and click-through rates
• Product discovery effectiveness
• Conversion rate improvement
• Cart-to-order completion rates
• Promotional campaign performance
• Advertising engagement and monetization impact
• Customer satisfaction and retention
• Program delivery and operational excellence

Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy

Strive for Excellence:Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence:Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00

Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00

Sunnyvale, California US-11349: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor''s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.Option 2: 6 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years'' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. (empty)