Basic Life Support (BLS), Calendar Management, Clinical Medicine, Clinical Practices/Protocols, Clinical Training, Communication Skills, Email Security, Emergency Medicine, Establish Priorities, Health Education, Healthcare, High School Diploma, Mentoring, Nursing, Online Chat, Patient Assessment, Patient Care, Patient Education, Patient Follow-up, Performance Reviews, Preventive Medicine, Quality Management, Registered Nurse (RN), Staff Training, Telecommunications, Telehealth, Time Management, Training/Teaching
Description:
Job Summary:
Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop.
Essential Responsibilities:
- Utilizes various telecommunications technology to provide patient care.
- Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
- Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
- Receives and manages in-coming calls from a dedicated call que, as applicable.
- Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
- Evaluates emergency situations and initiates appropriate nursing interventions.
- Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
- Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
- Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
- Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
- Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
- Assesses patient and family health education needs and provides teaching, per protocol.
- Autonomously provide in-scope clinical guidance and patient education.
- Participates in quality improvement activities and/or initiatives.
- Participates in departmental orientation, training, and evaluation of new staff.
- Serves as a preceptor, resource, and mentor for new members of the virtual care team.
- Seeks and completed formal continuing education relevant to clinical discipline.
- May perform other duties as assigned.
Basic Qualifications:
Experience
- Minimum three (3) years of clinical experience as a Registered Professional Nurse.
Education
- Associates degree in Nursing.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Registered Professional Nurse License (Georgia) required at hire
- Basic Life Support required at hire
Additional Requirements:
- Basic computer and keyboard skills.
Preferred Qualifications:
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Kaiser Permanente
At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research.
Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach.
Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
10,000 employees or more
http://www.kp.org/careers