Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.
The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers' infrastructure to make content experiences more effective, meaningful, and engaging for consumers.
The Staff Delivery Engineer is responsible for taking customers from contract
signature to successful production launch.
This highly versatile and customer-facing role
ensures our product is integrated smoothly and correctly into each customer's ecosystem, while
supporting them technically throughout the onboarding journey.
You will guide customers through integration, troubleshoot complex issues, explain product
capabilities, and act as the primary technical liaison between the customer and internal teams
such as Engineering, Product, Customer Success, and Support.
This role requires flexibility, strong analytical thinking, hands-on technical skills, and the ability
to jump across domains and contexts quickly.
As part of a company transitioning toward AI-native internal operations, this role also
contributes to making delivery, integration, and support processes more efficient through the use
of AI-enabled tools and platform capabilities: We use AI internally to improve speed, quality,
and consistency of service delivery.
Key Responsibilities
Post-Sales Onboarding & Integration
architecture.
workflows, and best practices.
repeatable approaches.
Efficient Delivery & Continuous Improvement
efficiency, diagnostics, and integration workflows.
customers.
root-cause analysis.
and service reliability.
Customer Enablement & Product Understanding
effectively.
stakeholders.
efficient platform usage.
Troubleshooting & Technical Problem Solving
workflows as needed.
resolution.
guidance to customers.
investigation.
integrations.
robustness.
Production Readiness & Handover
Success to ensure smooth long-term operations.
Required Technical Expertise
Skills & Experience
delivery.
audiences.
Engineering teams.
#LI-GW1
The Atlanta Area base salary range for this full-time position is $136,500-187,400, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.
Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12
Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances.