Staff Assistant, Football Technology & Support Department: Football Technology & Support Direct Supervisor: Director, Football Technology & Support Status: Hourly Summary: The Staff Assistant, Football Technology & Support is responsible for supporting day-to-day IT operations for the players, coaches and staff. They will assist with troubleshooting, system maintenance and other services required for operation. This role is ideal for candidates with a strong technical foundation who thrive in fast-paced, team-oriented environments. Location: - This is a part-time/hourly position based on-site at the Miami Dolphins Training Facility (Miami Gardens).
- Note: This role typically requires 40+ hours per week, including weekends – primarily during football season.
Responsibilities: - Deliver day-to-day technical support for hardware, software, and internal technology systems across the football operation
- Assist with the installation, configuration, and ongoing maintenance of football technology platforms, devices, and related equipment
- Provide support for Active Directory, Windows operating systems, and foundational networking functions
- Apply working knowledge of networking concepts including DHCP, DNS, VPN connectivity, and related technologies
- Troubleshoot and support a variety of applications and software platforms, including Microsoft 365, CrowdStrike, Adobe products, VPN clients, internet browsers, and other business applications
- Support device inventory management, asset tracking, and mobile device management (MDM) solutions for laptops, tablets, and other technology assets
- Partner with vendors and internal departments to deploy, test, maintain, and enhance football-related technology solutions and systems
Qualifications: - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field
- 1–2 years of relevant experience in IT support, systems administration, or a related technical environment
- Strong communication and customer service skills
- Excellent troubleshooting, analytical
- Demonstrated ability to handle sensitive and confidential information with professionalism and discretion
- Ability to lift, move, pack, and unpack equipment and systems weighing up to 50 pounds
- Willingness to work extended hours, including holidays and weekends
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
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