Staff Ambassador/Usher (Hourly City Worker)

Staff Ambassador/Usher (Hourly City Worker)

Salary

$16.90 - $19.90 Hourly

Location

Thousand Oaks City Hall, CA

Job Type

Part-Time (Hourly City Worker)

Job Number

184

Department

Cultural and Community Services

Division

Theatres

Opening Date

05/01/2026

• Description
• Benefits
• Questions

Description

Position Highlights:

• Work in a flexible, adaptable, and customer-focused environment.
• Join a supportive and collaborative team.

Excellent opportunity to work in a dynamic theatre complex at the Bank of America Performing Arts Center. The City is currently accepting applications for several part-time, hourly Staff Ambassador (Usher) positions in the Cultural and Community Services Department

Job Video Link URL:

https://www.youtube.com/watch?v=yHWOYPo4vs0

Examples of Duties

Primary responsibilities:

• Assist with locating seats, ticket-taking and patron relations
• Provide clear, pleasant, and courteous communication to patrons, promoters, and co-workers
• Resolve patron complaints
• Assist school children in loading/unloading in/out of buses and theatre complex
• May assist in the training of volunteer usher staff

Typical Qualifications

The ideal candidate should possess:

• Two years experience working as an Usher in a performing arts center
• The ability to communicate effectively with patrons and coworkers
• The ability to remain calm in pressure-filled situations
• The ability to be a team player who works well with others, is motivated, and provides excellent customer service
• Basic first aid skills
• A high school diploma or GED equivalent

The successful candidate will report to the House Supervisor and work approximately 15 to 20 hours per week, including days, nights, weekends, and holidays.

Special Requirements: Must be able to stand and/or walk for extended periods. Will work outdoors in varying weather conditions. Must be able to lift up to 30 pounds and go up/down stairways under various lighting conditions.

Core Competencies

• Flexible/Adaptable
• Problem Solver/Creative Thinker
• Customer-Focused

Supplemental Information

FILING DEADLINE: Open until filled. Next review date: Thursday, May 21, 2026. Applications and supplemental questions will be reviewed on an on-going basis and candidates are encouraged to apply by Thursday, May 21, 2026. Please note: the recruitment may close without notice at any time.

SUPPLEMENTAL QUESTIONNAIRE: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicants qualifications for the position.

Information about the City can be found on our website at www.toaks.gov.

For additional information or questions, please contact staff in the Human Resources Department at (805) 449-2144.

REASONABLE ACCOMMODATION - The City of Thousand Oaks makes reasonable accommodation to the disabled. Individuals with disabilities needing accommodation in order to participate in the selection process must inform the staff of the Human Resources Department of the City of Thousand Oaks in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodation requested to participate in the selection process and/or perform the duties of the job for which applied.

Veterans Preference - In order to qualify for Veterans Preference a Form DD214, or other acceptable proof of service, must be submitted by the filing deadline. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.

The provisions of this announcement do not constitute a contract, expressed or implied, and any provisions contained in this announcement may be modified or revoked without notice.

Recruitment Contact

Contact phone:

(805)449-2144

Contact email:

humanresources@toaks.gov

This position is not eligible for benefits.

01

This position requires schedule availability to work days, nights, weekends, and holidays. Are you available for all of these types of shifts?

• Yes
• No

02

Scheduling for this position will vary based on business needs and will not have consistent hours each week. Some weeks may be less than 15-20 hours and some weeks may be more. Will you be able to meet these scheduling requirements?

• Yes
• No

03

Please describe your experience with ushering in a performing arts center/live theater.

04

Describe your thoughts on teamwork as it relates to theatre work. Why is it important?

05

Please provide an example of a time you demonstrated excellent customer service.

06

Please describe a challenging situation the theatre operations that required problem-solving/critical thinking skills. How did you resolve the situation?

Required Question

Employer City of Thousand Oaks

Address 2100 E Thousand Oaks

Thousand Oaks, California, 91362-2903

Website https://toaks.gov